Access Guide
Summary
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Getting Help and Assistance
View
- KFC is open between 10:00 hrs - 22:00 hrs.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- KFC is located at the centre of the services.
- There is step-free access to KFC.
- The entrance area is clearly signed.
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Toilet Facilities
View
- The Changing Places facility is located at the rear of the services.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the services.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered and a touchscreen ordering service available.
- Orders are placed at the counter and customers are informed in person when they are ready.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 98cm to 138cm from the floor.
- The lowest height of the touchscreen card machines is 100cm.
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Service Counter
View
- The height of the counter is 113cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 97cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- There are some tables which are accessible to wheelchair users.
- In this area there are tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are low to moderate.
Seating Area
- The seating area is located in-between Chow and Costa.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are bench seats, high stools, booths, tables, a mixture of chairs with and without armrests and high tables available.
- Chairs are not permanently fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 73cm.
- The standard height for the underside of tables is 71cm.
- The surface height of the highest table is 105cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There are mats on the floor that might be perceived as holes.
- Lighting levels are moderate to good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.