Access Guide
Summary
-
Getting Help and Assistance
View
- Opening hours are 10:00 - 21:00 Monday to Friday and 11:00 - 21:00 Saturday and Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
-
Access
View
- Burger King is located ahead from the main entrance.
- There is step-free access to Burger King.
- The entrance area is clearly signed.
- For the M4 - Reading Services - Westbound - Moto AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- Accessible toilet facilities are located to the right from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
-
Service and Menus
View
- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Food and drink is either ordered from the counter or the self-service touchscreens and collected from the counter.
Customers are either notified by staff or on a tv screen. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played in some areas.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the counter.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
-
Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 119cm to 180cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 120cm from the floor.
- Once condensed the touchscreen heights are 119cm to 150cm from the floor.
- The lowest height of the touchscreen card machines is 100cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
-
Service Counter
View
- The height of the counter is 87cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
-
Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, bench seats and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 70cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.