Access Guide

Search Access Guide

Summary

Getting Help and Assistance View
- Opening hours are 11:00 - 20:00 daily.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 19/04/2022.
- The hearing assistance system was not working at the time of testing.
Access View
- Chow is located ahead from the main entrance.
- There is step-free access to Chow.
- The entrance area is clearly signed.
- For the M4 - Reading Services - Westbound - Moto AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located to the right from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- The type of food served here is Asian cuisine.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the counter.
- The hearing assistance system is signed.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 90cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.

The seating area is located ahead from the main entrance.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are booths, tables, bench seats, a mixture of chairs with and without armrests and long tables available.
Some chairs are fixed to the floor.
Some tables are fixed to the floor.
The standard height for the underside of tables is 71cm.
Music is played in some areas.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are good.