Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 04/05/2023.
- The hearing assistance system was working at the time of testing.
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Access
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- Costa is located to the left from the main entrance.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M4 - Reading Services - Westbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located to the right from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers place their order at the left hand side of the counter and then continue to the right hand side of the counter to pay and collect.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the counter.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 04/05/2023.
- The hearing assistance system was working at the time of testing.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, bench seats and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.