Access Guide
Entrance
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Entrance
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- This information is for the entrance located to the left of the main services building, past Costa Kiosk.
- The entrance area/door is clearly signed.
- This entrance is signed with 'COSTA'.
- There is step-free access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 145cm.
Summary
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Getting Help and Assistance
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- Costa Lounge usually opens from 09:00 - 1500 Friday to Sunday, although also opens at peak times such as Bank Holidays and school half term.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 19/04/2022.
- The hearing assistance system was not fully functional at the time of testing.
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Access
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- Costa Lounge is located to the left of the main services building, past Costa Kiosk.
- There is step-free access to Costa Lounge.
- The entrance area is clearly signed.
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Orders are placed at an available till point, and collected on the right once announced the order is ready.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold drinks and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the till point on the right.
- The hearing assistance system is signed.
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Service Counter
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- The height of the counter is 96cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 80cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, bench seats and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 73cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.