Access Guide
Summary
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Getting Help and Assistance
View
- Opening hours are 07:00 - 15:00 Monday to Sunday.
The kiosk may close earlier at times of low demand. - There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system was not tested at the time of the survey.
- Opening hours are 07:00 - 15:00 Monday to Sunday.
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Access
View
- West Cornwall Pasty Co is located outside, to the right of the main entrance.
- There is step-free access to West Cornwall Pasty Co.
- The entrance area is clearly signed.
- For the M4 - Reading Services - Westbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the right from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers place, pay and collect their orders at the counter.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located at the counter.
- The hearing assistance system is signed.
- The hearing assistance system was not tested at the time of the survey.
- There is only a drinks menu.
Snacks inside the hot counter are labelled individually by type.
Staff can bring orders to the outside of the kiosk on request.
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Service Counter
View
- The height of the counter is 115cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located ahead from the main entrance.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, long tables, booths, bench seats and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 71cm.
- Music is played in some areas.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.