Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
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Access
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- Costa is located to the left, as you enter the services.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M5 - Bridgwater Services - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located next to Burger King.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered and full table service available via online app.
- Orders for food and drink are placed either at the service counter or via the Moto Order & Collect app.
A member of staff will advise you when your order is ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus, picture wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located on the left of the service counter.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 22/10/2024.
- The hearing assistance system was not working at the time of testing.
- There is a portable card machine available for payment.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, high tables, armchairs, sofas, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 52cm.
- The distance between the floor and the underside of the highest table is 91cm.
- The standard height for the underside of tables is 69cm.
- The surface height of the lowest table is 59cm.
- The surface height of the highest table is 94cm.
- The surface height of the tables is 72cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.