Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- West Cornwall Pasty Co. is open daily from 08:00 - 14:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
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Access
View
- West Cornwall Pasty Co. is located outside, to the right of the services entrance.
- There is step-free access to West Cornwall Pasty Co..
- The entrance area is clearly signed.
- For the M5 - Bridgwater Services - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located inside the services, next to Burger King.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is pasties.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- There is a hearing assistance system .
- The system is a portable loop.
- The hearing assistance system is located on the right of the service counter.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 13/05/2021.
- The hearing assistance system was not working at the time of testing.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 113cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.