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Petrol Station Summary

This petrol station is open 24 hours.
There is a member of staff available for help and assistance.
British Sign Language interpreters cannot be provided on request.
Water bowls for assistance dogs are available.
There is a portable hearing assistance system.
Payment at the petrol station during the day can be made in the shop and by using a phone app.
Payment at the petrol station during the night can be made in the shop, at an out of hours counter and by using a phone app.
For the M5 - Exeter Services - Moto AccessAble Access Guide please click here (new tab).

Getting Here

The services are located on the M5 off Junction 30.
If travelling Southbound on M5, after exiting the motorway at Junction 30, take the 4th exit on the roundabout onto Sidmouth Road.
At the next roundabout take the 3rd exit the roundabout onto the services access road.
If travelling Northbound on M5, after exiting the motorway at Junction 30, take the 2nd exit on the roundabout onto Sidmouth Road.
At the next roundabout take the 3rd exit at the roundabout onto the services access road.
There is clear signage along the motorway indicating the distance to the services.
There are Blue Badge bays, electric vehicle charging points and a number of standard parking spaces available.
Additional parking is available outside the hotel.
There is coach parking available at the rear of the services.

Petrol Station Forecourt

Photos

Staff are able to provide assistance at the pumps.
Customers can get assistance by using the fuel service app or calling the number next to the pump.
An App can be used at this petrol station to inform staff of arrival.
The App(s) used at this petrol station is/are; BPme.
It is not possible to pay at the pump.
The height of the fuel pump nozzle slot is 95cm.

Outside Access (Ramped Entrance)

Entrance View
- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Entrance'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 130cm.
Ramp/Slope View
- The ramp/slope is located to the left of the entrance.
- The gradient of the ramp/slope is slight.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.

Outside Access (Stepped Entrance)

Entrance View
- This information is for the entrance located at the front of the building.
- The entrance area/door is not clearly signed.
- There is stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 97cm.
Step(s) View
- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 21cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.

Shop

Photos

Circulation View
- The majority of aisle widths are not 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 100cm.
Till(s) View
- The till(s) is/are located at the rear of the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 100cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/11/2020.
- The hearing assistance system was not working at the time of testing.