Access Guide
Summary
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Getting Help and Assistance
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- The opening times for Monday to Thursday and Saturday are 11:00 to 22:00.
The opening times for Friday and Sunday are 11:00 to 23:00. - There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
- The opening times for Monday to Thursday and Saturday are 11:00 to 22:00.
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Access
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- KFC is located on the rear left side as you enter the main entrance.
- There is step-free access to KFC.
- The entrance area is clearly signed.
- For the M5 - Exeter Services - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located at the rear left of the building as you enter the main entrance.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear left of the building as you enter the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and a touchscreen ordering service available.
- Customers can order from the touchscreen ordering points or from the right side of the counter.
Orders when ready will be called out and collected from the centre of the counter. - Menu types include; written wall menus and menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 175cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 110cm from the floor.
- Once condensed the touchscreen heights are 120cm to 155cm from the floor.
- The lowest height of the touchscreen card machines is 90cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 120cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 105cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located off the main walkways.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, booths, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 72cm.
- The distance between the floor and the underside of the highest table is 102cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.