Access Guide
Summary
-
Getting Help and Assistance
View
- Opening times vary during the year.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/10/2024.
- The hearing assistance system was working at the time of testing.
-
Access
View
- West Cornwall Pasty Co is located to the right, outside the services.
- There is ramped/sloped access to West Cornwall Pasty Co.
- For the M5 - Exeter Services - Moto AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- The Changing Places facility is located at the rear of the services, to the left.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the services, to the left.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
-
Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers can order food and drink from the counter and staff inform customers when their order is ready.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/10/2024.
- The hearing assistance system was working at the time of testing.
- There is a portable card machine available for payment.
-
Service Counter
View
- The height of the counter is 128cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 96cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located off the main walkways.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, booths, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 72cm.
- The distance between the floor and the underside of the highest table is 102cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.