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Burger King - M5 - Frankley Services - Northbound - Moto

M5 - Frankley Services - Northbound - Moto, M5 Junction 3/4, Illey Lane, Frankley, Birmingham, B32 4AR

Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered, full table service available via online app and a touchscreen ordering service available.
    • Orders can be made via the touchscreens, at the counter or via the Moto Order and Collect App.
      Orders will show on a screen above the counter and will let you know when your order is ready.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus, picture wall menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is not a hearing assistance system.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 95cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 120cm to 170cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 120cm from the floor.
    • Once condensed the touchscreen heights are 120cm to 145cm from the floor.
    • The lowest height of the touchscreen card machines is 90cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Service Counter View
    • The height of the counter is 95cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are good.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are tables, bench seats and chairs without armrests available.
    • Some chairs are fixed to the floor.
    • All tables are fixed to the floor.
    • The standard height for the underside of tables is 74cm.
    • The surface height of the tables is 77cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.

Seating Area (Inside)

  • The seating area is located on the left and right as you enter from the main entrance into the services building.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables, high tables, bench seats, high stools and chairs without armrests available.
  • Some chairs are fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 74cm.
  • The surface height of the tables is 77cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are varied.
  • Access to the additional seating area is via main entrance.