Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- There is a hearing assistance system.
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Access
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- Costa is located on the left as you enter the service station building near WHSmith.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M5 - Frankley Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located to the left as you enter from the services main entrance.
- Accessible toilet facilities are located to the far left as you enter from the services main entrance after WHSmith.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered and full table service available via online app.
- Orders are made at the counter to the left and collected from the counter on the right.
Orders can also be made via the Moto Order and Collect App. - Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus, menu boards and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located on the counter to the left where you pay and order your items.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 95cm.
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Service Counter
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- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, sofas, stools and a mixture of chairs with and without armrests available.
- Chairs are not permanently fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 74cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are varied.