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Burger King - M5 - Frankley Services - Southbound - Moto

M5 - Frankley Services - Southbound - Moto, M5 Junction 3/4, Illey Lane, Frankley, Birmingham, B32 4AR

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered, full table service available via online app and a touchscreen ordering service available.
    • Please order and pay from the touchscreens or use the counter to the left to order and pay then go to the counter on the right to collect your order.
      The Moto Order and Collect App can also be used.
      Orders will show on a screen above the counter and will let you know when your order is ready.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; picture wall menus, online menus and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at both the ordering and collection counters.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 25/04/2023.
    • The hearing assistance system was working at the time of testing.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 95cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 120cm to 175cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 120cm from the floor.
    • Once condensed the touchscreen heights are 120cm to 145cm from the floor.
    • The lowest height of the touchscreen card machines is 90cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Service Counter View
    • The height of the counter is 95cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are good.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are tables, high tables and chairs without armrests available.
    • Chairs are not permanently fixed to the floor.
    • Some tables are fixed to the floor.
    • The height between the floor and the underside of the lowest table is 70cm.
    • The distance between the floor and the underside of the highest table is 103cm.
    • The standard height for the underside of tables is 70cm.
    • The surface height of the lowest table is 74cm.
    • The surface height of the highest table is 106cm.
    • The surface height of the tables is 74cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.