Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- There is a hearing assistance system.
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Access
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- Costa is located on the left as you enter from the services main entrance.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M5 - Frankley Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located on the far left as you enter from the main entrance, beyond Costa and Lucky Coin Gaming Area.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered and full table service available via online app.
- Please order and pay at the counter to the left and then move along to the counter to the right to collect your order.
The Motor Order and Collect app can also be used. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus, picture wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located at the tills.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 25/04/2023.
- The hearing assistance system was working at the time of testing.
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Service Counter
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- The height of the counter is 105cm.
- There is not a lowered section of the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
Seating Area (Food Court)
- The seating area is located ahead and to the left as you enter from the services main entrance.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, bench seats, high stools and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 104cm.
- The standard height for the underside of tables is 73cm.
- The surface height of the lowest table is 76cm.
- The surface height of the highest table is 107cm.
- The surface height of the tables is 76cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.