Access Guide
Summary
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Getting Help and Assistance
View
- Greggs is open 05.00 to 15.00, Monday to Friday and 07.00 to 15.00 on Saturday and Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
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Access
View
- Greggs is located on the left as you approach the services main entrance from the car park.
- There is step-free access to Greggs.
- For the M5 - Frankley Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located on the far left as you enter from the services building main entrance, beyond Costa and Lucky Coin Gaming Area.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Please order from the counter and wait for your order at the side.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located at the counter on the right.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 25/04/2023.
- The hearing assistance system was not working at the time of testing.
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Service Counter
View
- The height of the counter is 110cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 90cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.