Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
- Please ask in WHSmith should you require assistance.
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Access
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- Lucky Coin Gaming Area is located ahead to the left as you enter from the main entrance opposite Costa.
- There is step-free access to Lucky Coin Gaming Area..
- The entrance area is clearly signed.
- For the M5 - Frankley Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located on the far left as you enter from the main entrance, beyond Costa and Lucky Coin Gaming Area.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
Gaming Area
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Area
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- The following details are for the over 18's area.
- The area does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- Music is played everywhere.
- In this area there are high stools available.
- Chairs are not permanently fixed to the floor.
- The change machine controls range from 90cm to 110cm.
- The slot machine controls range from 100cm to 160cm.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 98cm.