Access Guide
Summary
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Getting Help and Assistance
View
- M&S Simply Food is open 07.00am to 20.00pm Monday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
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Access
View
- M&S Simply Food is located at the far end of the main thoroughfare, directly in front of the main entrance.
- There is step-free access to M&S Simply Food.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M5 - Frankley Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located on the far left as you enter from the main entrance, beyond Costa and the Lucky Coin gaming area.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- There are hand sanitisers.
- The sanitiser is handheld and moveable.
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Till(s)
View
- The till(s) is/are located towards the back of the shop, opposite the entrance.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 86cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was not working at the time of testing.