Access Guide
Summary
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Getting Help and Assistance
View
- The opening times for this venue are 07:00 - 23:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/04/2023.
- The hearing assistance system was not working at the time of testing.
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Access
View
- Burger King is located on the first floor of the services building, to the rear right as you exit the lift.
- There is step-free access, via lift, to Burger King.
- The entrance area is clearly signed.
- For the M6 - Lancaster Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located in a separate building to the left of the services main building.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the ground floor of the services building, to the rear right as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered, full table service available via online app and a touchscreen ordering service available.
- Orders are placed via the moto app, using the touchscreens, or at the tills at the right hand side of the counter. Order progress is displayed on a screen above the collection point, at the left hand side of the counter. The order number is called out when ready.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is burgers and fries.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located at the left hand till.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/04/2023.
- The hearing assistance system was not working at the time of testing.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 175cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 120cm from the floor.
- Once condensed the touchscreen heights are 120cm to 145cm from the floor.
- The lowest height of the touchscreen card machines is 116cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 92cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
Seating Area (Food Court)
- The seating area is located on the first floor, ahead as you exit the lift.
- There is step-free access to the seating area, via lift.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are coffee tables, tables, high tables, armchairs, booths, bench seats, high stools and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 72cm.
- The standard height for the underside of tables is 70cm.
- The surface height of the lowest table is 41cm.
- The surface height of the highest table is 113cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.