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Costa (First Floor) - M6 - Lancaster Services - Northbound - Moto

M6 - Lancaster Services - Northbound - Moto, M6 Junction 32/33, White Carr Lane, Bay Horse, LA2 9DU

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered and full table service available via online app.
    • Orders are placed via the Moto Order & Collect app or at the tills at the centre of the counter.
      Orders are collected from the right and left hand sides of the counter and are called out when ready.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; picture wall menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks and sandwiches.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available on request.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The hearing assistance system is located at the right hand till.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 18/04/2023.
    • The hearing assistance system was not working at the time of testing.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 98cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 95cm.
    • There is not a lowered section of the counter.
    • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.

Seating Area (Food Court)

  • The seating area is located on the first floor, ahead as you exit the lift.
  • There is step-free access to the seating area, via lift.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are coffee tables, tables, high tables, armchairs, booths, bench seats, high stools and a mixture of chairs with and without armrests available.
  • Some chairs are fixed to the floor.
  • Some tables are fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 70cm.
  • The distance between the floor and the underside of the highest table is 72cm.
  • The standard height for the underside of tables is 70cm.
  • The surface height of the lowest table is 41cm.
  • The surface height of the highest table is 113cm.
  • Music is played everywhere.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are moderate to good.