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Costa - M62 - Birch Services - Westbound - Moto

M62 - Birch Services - Westbound - Moto, M62 Junction 18/19, Heywood, OL10 2QH

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered and full table service available via online app.
    • Orders are placed either via the Moto Order & Collect app or at tills at left hand side of counter.
      Orders are called out when ready and collected at right hand side of counter.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; online menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks and sandwiches.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available on request.
    • Background music is played throughout this area.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the right hand till.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 15/03/2023.
    • The hearing assistance system was not working at the time of testing.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 96cm.
    • There is not a lowered section of the counter.
    • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are tables, bench seats and chairs without armrests available.
    • Some chairs are fixed to the floor.
    • Tables are not permanently fixed to the floor.
    • The height between the floor and the underside of the lowest table is 69cm.
    • The distance between the floor and the underside of the highest table is 73cm.
    • The standard height for the underside of tables is 73cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.

Seating Area

  • The seating area is located at the left hand side of the building as you enter.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are armchairs, chairs without armrests and tables available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 70cm.
  • Background music is played throughout this area.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.