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Birmingham Coach Station

Mill Lane, Birmingham, B5 6DD

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Access Guide

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Overview

  • About View
    • Services and facilities available in the venue include: National Express coaches, a ticket office, information desk, food and drink concessions, seating and a toilet with adaptations.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There are 2 other entrances.
    • 2 of the other entrances have step-free level access.
    • There is step-free level access throughout all areas.
    • There are automatic doors along circulation routes.
    • Access throughout may include permanent physical obstructions.
  • Getting Help and Assistance View
    • Seating is available.
    • There is a fixed hearing assistance system.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the station concourse area opposite gates 11 and 12.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located opposite gates 11 and 12 via a turnstile .
  • Changing Facilities View
    • Parent and baby changing facilities are located opposite gates 11 and 12.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located on Bradford Street.
    • The name of the car park is Bradford Street Car Park.
    • Designated Blue Badge parking bays are not available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (Mill Lane Entrance)

  • This entrance is located on Mill Lane.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 126cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Getting Around

  • Access View
    • There is step-free level access throughout all areas.
  • Circulation View
    • There are automatic doors along circulation routes.
    • Access throughout may include permanent physical obstructions.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny and patterned.
    • There is background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests.
    • Lighting levels vary due to the use of large glazed walls.

Seating Area

  • Location and Access View
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access to this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • The flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests.
    • Seating is fixed.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Shop (Whistle Stop)

  • Access to the Shop View
    • Whistle Stop is directly ahead of the Mill Lane entrance inside the station.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There are advertising boards on the approach to Whistle Stop.
    • There is step-free level access into the shop.
    • There is an opening without doors.
    • The width of the opening is 192cm.
  • Shop View
    • There is step-free level access throughout all areas.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets and sliding top cabinets.
    • The flooring is shiny and patterned.
    • There is background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the use of large glazed walls.
  • Payment Counters and Checkouts View
    • The payment counter is located to the right as you enter Whistle Stop.
    • Signage is not provided for the counter.
    • The height of the counter is 85cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 105cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.

Counter (Information Desk)

  • The counter is located on the main station concourse opposite gates 7 and 8.
  • The distance from the Mill Lane entrance is 25m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 117cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The counter has a television which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny and patterned.
  • Lighting levels vary due to the use of large glazed walls.

Food and Drink (Upper Crust)

  • Restaurant Bar Café 1 View
    • Upper Crust is located inside the food and drink hall, opposite departure gates 3 and 4.
    • The most accessible route has step-free level access.
    • There are automatic doors along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a payment counter.
    • The surface height is 133cm.
    • Menu types include: wall-mounted and countertop.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny and patterned.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located opposite departure gates 11 and 12.
    • The distance from the Mill Lane entrance is 35m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 140cm (width) x 200cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a varying colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a varying colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 68cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a varying colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 108cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 102cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Parent and Baby Room / Feeding Room

  • The room is located opposite departure gates 11 and 12.
  • The distance from the Mill Lane entrance is 35m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 83cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • The height of the baby change facility when in use is 91cm.
  • There is also a toilet, a wash basin, a hand dryer and a mirror in the room.
  • The wash basin has a lever mixer tap.
  • The room has a nappy/incontinence items bin and a sanitary bin.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Bus / Coach Stands

  • There are 16 stands at this station.
  • All stands have step-free level access.
  • All stands are clearly signed.
  • All stands are sheltered.
  • The stands do not have help points.
  • All stands have seating.
  • Seating available on the stands includes: seating with shared armrests.
  • The seating is fixed.
  • The stands have an audible announcer and a digital display.
  • Stand boarding areas do not have tactile markings.
  • Stand boarding areas do not have markings.

Exit (Rea Street)

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 122cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.