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Bournemouth Coach Station

Travel Interchange, Holdenhurst Road, Bournemouth, BH8 8DN

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left of the tickets and information office, opposite Stand A.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located to the left of the tickets and information office, opposite Stand A.

Parking

  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located before you reach the coach station off Holdenhurst Road.
    • There is a dropped kerb without tactile paving from the drop-off point.
  • Public Parking View
    • There is a public car park located off Holdenhurst Road.
    • The name of the car park is ASDA.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located on the left hand side of the coach station.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.

Tickets and Information

  • Ticket Office View
    • The ticket office is located in the centre of the bus station, opposite Stand E.
    • There is step-free level access into the ticket office.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 89cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
    • There is step-free level access throughout.
    • There is room for a wheelchair user to manoeuvre.
    • The queue width is at least 150cm.
    • The queue has turns and the width at each turn is under 150cm.
    • There is not a separate wheelchair accessible queue lane.
    • Some flooring is shiny.
    • The walls and floor have a high colour contrast.
    • Seating available includes: benches.
    • Seating is fixed.
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 109cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 77cm.
    • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
  • Self-Service Ticket Machines View
    • The height of the touchscreen display ranges from 93cm to 138cm from the floor.

Eating and Drinking (Coffee Shop)

  • Location and Access View
    • The coffee chop is located to the left of the tickets and information office, opposite Stand D.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 97cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located to the left after you enter the coffee shop.
    • There is step-free level access to the counter.
    • The height of the counter is 97cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 100cm.
    • The payment machine is moveable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is not available.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.

Bus / Coach Stands

  • There are 11 stands at this station.
  • All stands have step-free level access.
  • All stands are clearly signed.
  • Some of the stands are sheltered.
  • The stands do not have help points.
  • Some stands have seating.
  • Seating available on the stands includes: benches.
  • The seating is fixed.
  • The stands have a timetable board.
  • Stand boarding areas do not have tactile markings.
  • Stand boarding areas do not have markings.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left of the tickets and information office, opposite Stand A.
    • The distance from the tickets and information office is 27m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 84cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a medium colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 196cm (width) x 194cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 134cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin has a twist/turn mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 108cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There is one coat hook.
    • The coat hook is 167cm from the floor.
    • The height of the baby change facility when in use is 100cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.
    • A handheld soap dispenser is also available.