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Bournemouth Coach Station

Travel Interchange, Holdenhurst Road, Bournemouth, BH8 8DN

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Access Guide

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Getting Here

  • By Road View
    • The National Express coach station is located opposite Bournemouth Train Station.
      The coach station is off Holdenhurst Road which is accessed via the A35.
      Major Roads in the Bournemouth area include the A31, A35 and A350.
      The nearest motorway is the M27.
    • Pick-up and drop-off points are located in front of the coach station. The maximum stay is 20 minutes.
      Asda Car Park, with 3 hours free parking, is located next to the coach station.
  • By Bus View
  • By Train View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • There is wheelchair access on the majority of National Express coaches via passenger lift at the front entrance. Wherever possible, customers are advised to provide National Express with access requirements in advance so the driver can be informed prior to departure.
  • 'Please contact the Assisted Travel team on 03717 818 181 for help with planning your journey (Open 8am-10pm)'.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on the road opposite Bournemouth Coach Station.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 480cm x 600cm (15ft 9in x 19ft 8in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 20 minutes only.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Holdenhurst Road.
    • The name of the car park is Asda Car Park.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off points(s) is/are located opposite Nottingham Station entrance.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • There is tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
  • Taxi Rank View
    • There is a taxi rank available.
    • The taxi rank is located in front of Nottingham Station.

Outside Access (Waiting Lounge Entrance)

  • Entrance View
    • This information is for the entrance located on the coach stands concourse, opposite Bay E.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
    • This entrance is used to exit the waiting lounge out to the coach stands.

Waiting Lounge

  • Access View
    • There is step-free access throughout the waiting lounge.
  • Waiting Lounge View
    • The type of flooring in the waiting lounge is wood.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests within the waiting lounge.
    • The lighting levels are good.
  • Shop View
    • There is not a shop at the coach station.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • The staff office can be used as a safe place.
  • Audio View
    • There is not audible announcements in the waiting lounge.
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Ticket Counter

  • Counter View
    • The counter is located to the right of the waiting lounge.
    • The counter is approximately 3m (3yd 10in) from the waiting lounge entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is not signed.
    • Staff are trained to use the hearing system.
    • There is a self service ticket machine.
    • The self service ticket machine is not at a suitable height for a wheelchair user.
    • The height of the self service ticket machine is 144cm.
    • The type of flooring in this area is wood.

Outside Access (Coffee Shop Entrance)

  • Entrance View
    • This information is for the entrance located on the coach station concourse, opposite Bay D.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Eating and Drinking (Coffee Shop)

  • The following information is for the café.
  • The café is located on the coach station concourse.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 5m from the till/counter.
  • The standard height for tables is 68cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches.
  • The lighting levels are good.
  • Comments View
    • The tables and chairs are located on the coach station concourse.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located on the coach stand concourse, opposite Bay A.
  • This accessible toilet is approximately 20m (21yd 2ft) from the waiting lounge.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Coffee Shop.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 197cm x 197cm (6ft 6in x 6ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 127cm (4ft 2in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • There is not a shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is twist/turn.
  • There is not a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are ultraviolet.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 101cm (3ft 4in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Payment View
    • There is not a charge to use the standard toilets.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the coach stand concourse, opposite Bay A.
    • The female toilet(s) is/are approximately 21m (22yd 2ft) from the waiting lounge.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are low.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the coach stand concourse, opposite Bay A.
    • The male toilet(s) is/are approximately 19m (20yd 2ft) from the waiting lounge.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are low.

Coach Stand(s)

  • Coach Stand(s) View
    • There are 10 stands / bays.
    • The stands which have level access are A, B, C, D, E, F, G, H, I, J and K.
    • The coach stands are sheltered.
    • Seating is available at the coach stands.
    • The seats do not have armrests.
  • Information and Assistance View
    • There is audible announcements at the coach stands.
    • There are no visual information boards available at the coach stands.
    • There is a member of staff available to provide assistance with announcements and bus timetable information.
    • The height of the top of the self-service ticket machine is 140cm.