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Cardiff Coach Station

Sophia Gardens, 2 Sophia Close, Cardiff, CF11 9HW

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • There is wheelchair access on the majority of National Express coaches via passenger lift at the front entrance. Wherever possible, customers are advised to provide National Express with access requirements in advance so the driver can be informed prior to departure.
  • 'Please contact the Assisted Travel team on 03717 818 181 for help with planning your journey (Open 8am-10pm)'.

Public Parking

Approach (Sophia Gardens Car Park)

  • Approach View
    • The surface of the approach is block paving.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a ramp with a very easy incline.

Outside Access (Waiting Lounge Entrance)

  • Entrance View
    • This information is for the entrance located off Sophia Gardens Car Park.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 82cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
    • This entrance is used to exit the waiting lounge out to the coach stands.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.

Waiting Lounge

  • Access View
    • There is step-free access throughout the waiting lounge.
  • Waiting Lounge View
    • The type of flooring in the waiting lounge is carpet and vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests within the waiting lounge.
    • The lighting levels are good.
  • Shop View
    • There is not a shop at the coach station.
  • Signage View
    • There is not clear signage to the coach stands from the waiting lounge.
    • There is not clear signage to the toilets from the waiting lounge.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • There is not audible announcements in the waiting lounge.
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Ticket Counter

  • Counter View
    • The counter is located ahead as you enter the waiting lounge entrance.
    • The counter is approximately 4m (4yd 1ft) from the waiting lounge entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 80cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • There is a self service ticket machine.
    • The self service ticket machine is not at a suitable height for a wheelchair user.
    • The height of the self service ticket machine is 144cm.
    • The type of flooring in this area is carpet and vinyl.

Outside Access (Accessible Toilet and Standard Toilets Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the Waiting Lounge building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 165cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance to the accessible toilet and standard toilets.
    • The gradient of the ramp/slope is slight.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located off the Sophia Gardens Car Park.
    • This accessible toilet is approximately 35m (38yd 10in) from the waiting lounge entrance.
    • There is ramped/sloped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket counter.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 145cm x 210cm (4ft 9in x 6ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 123cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 112cm (3ft 8in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are low.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located off the Sophia Gardens Car Park.
    • The female toilet(s) is/are approximately 24m (26yd 9in) from the waiting lounge entrance.
    • There is ramped/sloped access to the female toilet(s).
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat and a vertical rail on the left.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are low.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located off the Sophia Gardens Car Park.
    • The male toilet(s) is/are approximately 34m (37yd 7in) from the waiting lounge entrance.
    • There is ramped/sloped access to the male toilet(s).
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 53cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is not sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are low.

Ramp(s) or Slope(s) (Coach Stands)

  • There is a ramp/slope located on the pathway leading from the ticket office to the coach stands.
  • The ramp/slope is used to access coach stands.
  • The gradient of the ramp/slope is slight.

Coach Stand(s)

  • Coach Stand(s) View
    • There are 5 stands / bays.
    • The stands accessed by ramp / slope are 1, 2, 3, 4 and 5.
    • The coach stands are not sheltered.
    • There is no seating available at the coach stands.
  • Information and Assistance View
    • There is not audible announcements at the coach stands.
    • There are no visual information boards available at the coach stands.
    • There is a member of staff available to provide assistance with announcements and bus timetable information.
    • There is a shelter with bench seating on the path leading to the coach stands.
      There is approximately a 65 metre walk from the waiting lounge to the coach stands.