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Cardiff Coach Station

Sophia Gardens, 2 Sophia Close, Cardiff, CF11 9HW

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear of the ticket office.
    • The toilet with adaptations has a left hand transfer space.
    • Ambulant toilet facilities are located within the standard toilets.
    • Female and male step-free standard toilet facilities are located at the rear of the ticket office.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • The name of the car park is Sofia Gardens.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

Ticket Office and Information

  • Ticket Office View
    • The ticket office is located next to the car park.
    • There is step-free level access into the ticket office.
    • There is a single manual door.
    • The door opens away from you.
    • The door is easy to open.
    • The width of the opening is 82cm.
    • There is a small lip on the threshold of the opening.
    • The door has a high colour contrast.
    • There is step-free level access throughout.
    • There is room for a wheelchair user to manoeuvre.
    • The walls and floor have a high colour contrast.
    • Seating available includes: chairs without armrests.
    • Seating is fixed.
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 111cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 79cm.
    • There is not a hearing assistance system.
  • Self-Service Ticket Machines View
    • The height of the touchscreen display ranges from 115cm to 135cm from the floor.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the ticket office.
  • Route View
    • The most accessible route to the toilet has a slight slope.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 213cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 130cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 125cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were low at the time of the survey.

Coach Stands

  • There are 5 stands at this station.
  • All stands have step-free level access.
  • All stands are clearly signed.
  • The stands are not sheltered.
  • The stands do not have help points.
  • All stands have seating.
  • Seating available on the stands includes: benches.
  • The seating is fixed.
  • The stands have an audible announcer.
  • Stand boarding areas do not have tactile markings.
  • Stand boarding areas have markings.
  • All markings are clear.
  • There is a main sheltered seating area for all stands.
  • There is a slight slope from the bus stands to luggage area for the coaches.