You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • The coach station is located next to Leeds City Market and the Victoria Leeds Shopping Centre.
  • There is parking nearby on George Street.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • West Yorkshire Metro serves the Leeds area. The Leeds Bus Station is adjacent to the National Express Coach Station.
  • For more information on bus services please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Leeds.
  • Leeds Station is approximately 0.7 miles from the coach station. There are bus routes and taxis from the train station to the coach station.
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There is wheelchair access on the majority of National Express coaches via passenger lift at the front entrance. Wherever possible, customers are advised to provide National Express with access requirements in advance so the driver can be informed prior to departure.
• 'Please contact the Assisted Travel team on 03717 818 181 for help with planning your journey (Open 8am-10pm)'.
• Assisted travel information can be found here.

You are on Opening Times. Skip to the next section.

Opening Times

• This service is open 24 hours.

You are on Public Parking. Skip to the next section.

Public Parking

Collapse all Expand all

• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on George Street.
  • There are not parking charges for the on street Blue Badge parking bay(s).
• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on New York Street.
  • The name of the car park is NCP Leeds The Markets.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Taxi Rank View
  • There is a taxi rank available.
  • The taxi rank is located on George Street, next to the coach station.

You are on Approach (Dyer Street). Skip to the next section.

Approach (Dyer Street)

Collapse all Expand all

• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 120cm.
  • The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

You are on Outside Access (Main Entrance - Dyer Street). Skip to the next section.

Outside Access (Main Entrance - Dyer Street)

• This information is for the entrance located on Dyer Street, at the rear of Leeds Bus Station.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 115cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Collapse all Expand all

• Entrance View
  • This entrance is not used to exit the waiting lounge out to the coach stands.

You are on Outside Access (Leeds Bus Station). Skip to the next section.

Outside Access (Leeds Bus Station)

• This information is for the entrance located within Leeds Bus Station, next to Greggs.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 176cm.

Collapse all Expand all

• Entrance View
  • This entrance is not used to exit the waiting lounge out to the coach stands.

You are on Outside Access (New York Street). Skip to the next section.

Outside Access (New York Street)

• This information is for the entrance located off New York Street.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There are no doors at this entrance.

Collapse all Expand all

• Entrance View
  • This entrance is not used to exit the waiting lounge out to the coach stands.
• Ramp/Slope View
  • The ramp/slope is located immediately after the pedestrian crossing on New York Street.
  • The gradient of the ramp/slope is steep.
• Comments View
  • This entrance does lead onto the coach stands of Leeds Coach Station (left) or Leeds Bus Station (right).

You are on Waiting Lounge. Skip to the next section.

Waiting Lounge

Collapse all Expand all

• Access View
  • There is step-free access throughout the waiting lounge.
• Waiting Lounge View
  • The type of flooring in the waiting lounge is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • There is bench seating and single seats without armrests within the waiting lounge.
  • The lighting levels are good.
• Shop View
  • There is a shop at the coach station.
  • There is step free access to the shop.
• Signage View
  • There is clear signage to the coach stands from the waiting lounge.
  • There is clear signage to the toilets from the waiting lounge.
  • There is clear signage to the ticket counter from the waiting lounge.
  • The colour, design and typeface of signs is consistent throughout the building.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • There are audible announcements in the waiting lounge.
  • This venue does not play background music in public areas.
• Comments View
  • There is a self-service food and drink kiosk within the waiting lounge.
  • Greggs and a newsagent are accessible in the adjoining Leeds Bus Station.
  • There is a café (Pumpkin Café) in the Coach Station.

You are on Ticket Counter. Skip to the next section.

Ticket Counter

Collapse all Expand all

• Counter View
  • The counter is located to the left of the main entrance.
  • The counter is approximately 5m (5yd 1ft) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is not a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 73cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • There is a self service ticket machine.
  • The self service ticket machine is not at a suitable height for a wheelchair user.
  • The height of the self service ticket machine is 141cm.
  • The type of flooring in this area is tiles.

You are on Eating and Drinking (Pumpkin Café). Skip to the next section.

Eating and Drinking (Pumpkin Café)

• The following information is for the café.
• The café is located next to the ticket machines in the main concourse.
• There is step-free access to the café.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks cannot be brought to the table.
• The height of the service counter is medium height (77cm - 109cm).
• There is not a lowered section of the counter.
• There is not a hearing assistance system.
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is tiles.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 12m from the entrance/opening.
• The nearest table is approximately 5m from the till/counter.
• The standard height for tables is 76cm.
• Takeaway cups are available.
• Takeaway cutlery is not available.
• Drinking straws are available.
• There are wall menus available.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are good.

Collapse all Expand all

• Comments View
  • The café is open from 07:30 - 16:30, 7 days a week.

You are on Eating and Drinking (Greggs). Skip to the next section.

Eating and Drinking (Greggs)

• The following information is for the café.
• The café is located within Leeds Bus Station.
• There is step-free access to the café.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• The type of flooring in this area is tiles.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are good.

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the left of the Information Office or the right of the ticket counter.
  • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Information Office, or any member of staff.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 142cm x 192cm (4ft 8in x 6ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 93cm (3ft 1in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The alarm did not sound when tested.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 88cm (2ft 11in).
• Comments View
  • There is an electronic glass barrier which is opened by contacting a member of staff.
  • The glass barrier opens inwards giving access to the accessible toilet door which opens outwards.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Payment View
  • There is a charge to use the standard toilets.
  • The charge to use the standard toilets is 30 pence.
  • There are turnstiles accessing the standard toilets.
  • There is/are 2 turnstile(s).
  • The opening width of the turnstile(s) is 52cm.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left of the Information Office.
  • The female and male toilets are approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Exit (Coach Stands). Skip to the next section.

Exit (Coach Stands)

Collapse all Expand all

• Exit View
  • This information is for the exit located at the far end of the waiting lounge area.
  • The exit area/door is not clearly signed internally.
  • The exit is ramped/sloped.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 142cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located beyond the exit doors.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.

You are on Coach Stand(s). Skip to the next section.

Coach Stand(s)

Collapse all Expand all

• Coach Stand(s) View
  • There are 10 stands / bays.
  • The stands which have level access are 2-11.
  • The coach stands are sheltered.
  • There is no seating available at the coach stands.
• Information and Assistance View
  • There are audible announcements at the coach stands.
  • There are no visual information boards available at the coach stands.
  • There is a member of staff available to provide assistance with announcements and bus timetable information.