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Manchester Coach Station

Central Coach Station, Chorlton Street, Manchester, M1 3JF

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There is wheelchair access on the majority of National Express coaches via passenger lift at the front entrance. Wherever possible, customers are advised to provide National Express with access requirements in advance so the driver can be informed prior to departure.
  • 'Please contact the Assisted Travel team on 03717 818 181 for help with planning your journey (Open 8am-10pm)'.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Chorlton Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 290cm x 500cm (9ft 6in x 16ft 5in).
    • The dimensions of the on street Blue Badge parking bays vary in size.
    • There are not parking charges for the on street Blue Badge parking bay(s).
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Chorlton Street and Bloom Street.
    • The name of the car park is Chorlton Street and Bloom Street Car Parks.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Taxi Rank View
    • There is a taxi rank available.
    • The taxi rank is located on Chorlton Street.

Approach (Chorlton Street - Front Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Chorlton Street Front Entrance)

  • This information is for the entrance located on Chorlton Street.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 165cm.

Outside Access (Chorlton Street Side Entrance)

  • This information is for the entrance located just off Chorlton Street.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.

Waiting Lounge

  • Access View
    • There is step-free access throughout the waiting lounge.
  • Waiting Lounge View
    • The type of flooring in the waiting lounge is tiles.
    • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests within the waiting lounge.
    • The lighting levels are good.
  • Shop View
    • There is a shop at the coach station.
    • The height of the counter is 94cm.
    • There is step free access to the shop.
    • The majority of aisle widths are 150cm+.
  • Signage View
    • There is clear signage to the coach stands from the waiting lounge.
    • There is clear signage to the toilets from the waiting lounge.
    • There is clear signage to the ticket counter from the waiting lounge.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • There is audible announcements in the waiting lounge.

Ticket Counter

  • Counter View
    • The counter is located opposite Upper Crust.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 84cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • There is a self service ticket machine.
    • The self service ticket machine is not at a suitable height for a wheelchair user.
    • The height of the self service ticket machine is 135cm.
    • The type of flooring in this area is tiles.

Eating and Drinking (Upper Crust)

  • The following information is for the café.
  • The café is located ahead as you enter from both entrances.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is vinyl and tiles.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 4m from the till/counter.
  • The distance between the floor and the lowest table is 69cm.
  • The distance between the floor and the highest table is 71cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located at the rear of the waiting lounge.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 195cm (5ft 3in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is not a mirror.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Payment View
    • There is a charge to use the standard toilets.
    • The charge to use the standard toilets is 30 pence.
    • There are turnstiles accessing the standard toilets.
    • There is/are 2 turnstile(s).
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of the waiting lounge.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Exit (Waiting Lounge - Coach Stands)

  • Exit View
    • This information is for the exit located at the rear of the Waiting Lounge.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a member of staff available for assistance at this exit.

Coach Stand(s)

  • Coach Stand(s) View
    • There are 8 stands / bays.
    • The stands which have level access are 1, 2, 3, 4, 5, 6, 7 and 8.
    • The coach stands are sheltered.
    • Seating is available at the coach stands.
    • There is a mixture of seating with and without armrests.
  • Information and Assistance View
    • There is audible announcements at the coach stands.
    • There are visual information boards available at the coach stands.
    • There is a member of staff available to provide assistance with announcements and bus timetable information.