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Manchester Coach Station

Central Coach Station, Chorlton Street, Manchester, M1 3JF

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right from the main entrance.
    • The toilet with adaptations has a right hand transfer space.
    • Female and male step-free standard toilet facilities are located to the right from the main entrance.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptions.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street standard parking is available.
    • There is a public car park located above the coach station, on Chorlton Street.
    • The name of the car park is Chorlton Street car park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Main Entrance

  • This entrance is located at the front of the coach station.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 123cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 180cm.
  • The doors have a low colour contrast.

Getting Around

  • Access View
    • There is step-free level access throughout all areas.
  • Circulation View
    • There are no doors to open along circulation routes.
    • Access throughout may include pillars.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs without armrests.
    • Lighting levels vary due to the use of large glazed walls or windows.

Tickets and Information

  • Ticket Counter View
    • The ticket counter is located ahead from the main entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 108cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 73cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
  • Self-Service Ticket Machines View
    • The height of the touchscreen display ranges from 114cm to 140cm from the floor.

Information Counter

  • The counter is located to the right from the main entrance.
  • The distance from the main entrance is 40m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 99cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 80cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: stools.
  • Seating is fixed.

Eating and Drinking (Upper Crust)

  • Location and Access View
    • Upper Crust is located to the right from the main entrance.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located at the rear of the café.
    • There is step-free level access to the counter.
    • The height of the counter is 94cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 119cm.
    • The payment machine is at a fixed height.
  • Service View
    • Full table service is not available.
    • Menu types include: wall-mounted (digital).
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy and vegetarian.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs without armrests and stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and coffee tables.
    • Some tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right from the main entrance.
    • The distance from the main entrance is 50m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 89cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 158cm (width) x 195cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 88cm (from the side of the toilet pan).
    • There is not a flush for the toilet.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 47cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 69cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 103cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 102cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 92cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Coach Stands

  • There are 8 stands at this station.
  • All stands have step-free level access.
  • All stands are clearly signed.
  • All stands are sheltered.
  • The stands do not have help points.
  • All stands have seating.
  • Seating available on the stands includes: seats without armrests and stools.
  • The seating is fixed.
  • The stands have an electronic timetable display.
  • Stand boarding areas have tactile markings.
  • Stand boarding areas do not have markings.
  • Access to the stands is via automatic doors which only open when the coach is ready to be boarded.
  • The double doors have a 110cm wide opening.
  • Wheelchair users will be assisted when boarding and disembarking.