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Milton Keynes Coach Station

Coachway Road, Newport Pagnell, MK10 9RU

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Access Guide

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Overview

  • About View
    • Services and facilities available in the venue include: National Express coaches, ticket machines, information desk, a concession stand and public toilets.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is 1 other entrance.
    • There is stepped access at the other entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include permanent physical obstructions.
  • Getting Help and Assistance View
    • Seating is available.
    • There is a portable hearing assistance system.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Please note that toilet facilities/waiting room and assistance are only available during daytime staffed hours.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the corridor leading to the car park exit.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located in the corridor leading to the car park exit.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the corridor leading to the car park exit.

Parking

  • Car Park View
    • The car park is located directly outside the coach station.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 11 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 290cm (width) x 420cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 12m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 220cm (width) x 380cm (depth).
    • The nozzle holster is at a suitable height for a wheelchair user.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located near the car park exit.
    • There is a dropped kerb with tactile paving from the drop-off point.

Entrance

  • This entrance is located next to coach bay 3.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open towards you.
  • The width of the opening is 157cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Getting Around

  • Access View
    • There is step-free level access throughout all areas.
  • Circulation View
    • There are no doors along circulation routes.
    • Access throughout may include permanent physical obstructions.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • The flooring is shiny.
    • There may be background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
    • Lighting levels vary due to the use of large glazed walls.

Seating Area

  • Location and Access View
    • There is fixed seating in the main hall/waiting area.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access to this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Seating is fixed.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Counter (Tickets and Information)

  • The counter is located to the right past the departure gate.
  • The distance from the entrance is 13m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 72cm.
  • The card payment machine is at a height of 74cm.
  • The payment machine is portable.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the touchscreen display ranges from 108cm to 128cm from the floor.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.

Food and Drink (Café Expresso)

  • Restaurant Bar Café 1 View
    • Café Expresso is located in the main hall.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 102cm.
    • Menus types include: wall-mounted (digital) and countertop.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • The flooring is shiny.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located in the corridor leading to the car park exit.
    • The distance from the entrance is 20m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 88cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 220cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 100cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 97cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 110cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is an unobstructed shelf.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Parent and Baby Room / Feeding Room

  • The room is located in the corridor leading to the car park exit.
  • The distance from the entrance is 20m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is pictorial signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 88cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • The height of the baby change facility when in use is 87cm.
  • There is also a wash basin and a hand dryer in the room.
  • The wash basin has a push tap.
  • The room has a nappy/incontinence items bin.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Bus / Coach Stands

  • There are 7 stands at this station.
  • All stands have step-free level access.
  • All stands are clearly signed.
  • All stands are sheltered.
  • The stands do not have help points.
  • The stands do not have seating.
  • The stands have an audible announcer and a digital display.
  • Stand boarding areas do not have tactile markings.
  • Stand boarding areas have markings.
  • All markings are clear.

Exit (Lower Car Park Exit)

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 120cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is ramped and stepped access as you exit.
  • The ramp bypasses the steps.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.
  • There are 2 steps as you exit.
  • There are handrails on both sides and also a central handrail.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom .
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 13cm.
  • The depth of the steps is not between 30cm-45cm.