You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The coach station is located in the centre of Nottingham.
  • There is parking available at the coach station, including Blue Badge bays and parent and child bays.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
• By Train View
  • The nearest Railway Station is Nottingham.
  • Nottingham Station is located 250m from the coach station.
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• National Express - Accessibility please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• 'Please contact the Assisted Travel team on 03717 818 181 for help with planning your journey (Open 8am-10pm)'.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own parking facilities.
• The car park is located off Canal Street.
• The car park type is multi storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 220cm (7ft 3in).
• The car park does have a barrier control system.
• The barrier controls/touchscreen can be reached from the car.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 10+ designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 260cm x 475cm (8ft 6in x 15ft 7in).
• There is a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are available.
• All parking spaces are provided on a first come first served basis.
• There are parking charges for the car park.
• Parking is not free for visitors of the venue.
• Payment signs are provided.
• Payment signs are clearly presented.
• Payment signs are located next to the payment machines and in the lift lobby.
• Payment term signs do make it clear if parking charges apply to Blue Badge holders.
• Parking is not free for Blue Badge holders.
• There is not a payment machine at a convenient height for wheelchair users.
• There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• There is a/are clearly marked drop-off point(s).

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• Taxi Rank View
  • There is not a taxi rank available.
  • There are 4 drop off bays located on level 1 of the car park, with a 20 minute time limit.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located next to the lift lobby.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are LG,G,1,2,3,4,5,6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 29cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located to the left after entering the lift lobby.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1, 2, 3, 4, 5,6.
• There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 220cm x 150cm (7ft 3in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.
• There is a/are similar lift(s) available.

You are on Outside Access (Bus Station - Canal Street/Middle Hill). Skip to the next section.

Outside Access (Bus Station - Canal Street/Middle Hill)

• This information is for the entrance located at the corner of Canal Street and Middle Hill.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 120cm.
• There is a second set of doors.
• The door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 98cm.
• There are fixed barriers at this entrance.
• The minimum width between the fixed barriers is 98cm.

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• Ramp/Slope View
  • The ramp/slope is located just beyond the second set of doors.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

You are on Outside Access (Broadmarsh Bus Station and Car Park). Skip to the next section.

Outside Access (Broadmarsh Bus Station and Car Park)

• This information is for the entrance located off Carrington Street.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 95cm.
• The door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 95cm.

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• Ramp/Slope View
  • The ramp/slope is located just beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

You are on Ramp(s) or Slope(s) (Carrington Street/Canal Street/Middle Hill Bus Station Entrances to National Express Waiting Lounge and Stands). Skip to the next section.

Ramp(s) or Slope(s) (Carrington Street/Canal Street/Middle Hill Bus Station Entrances to National Express Waiting Lounge and Stands)

• There is a ramp/slope located on the corridor between stands 9 and 10.
• The gradient of the ramp/slope is slight.
• The lighting levels at the ramp/slope are good.

You are on Outside Access (National Express - Canal Street). Skip to the next section.

Outside Access (National Express - Canal Street)

• This information is for the entrance located on Canal Street.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 165cm.
• There is a second set of doors.
• The door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 160cm.

You are on Waiting Lounge. Skip to the next section.

Waiting Lounge

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• Access View
  • There is step-free access throughout the waiting lounge.
• Waiting Lounge View
  • The type of flooring in the waiting lounge is tiles.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is poor colour contrast between the walls and floor in all areas.
  • There are seats with armrests on both sides within the waiting lounge.
  • The lighting levels are good.
• Shop View
  • There is not a shop at the coach station.
• Signage View
  • There is clear signage to the coach stands from the waiting lounge.
  • There is clear signage to the toilets from the waiting lounge.
  • There is clear signage to the ticket counter from the waiting lounge.
  • The colour, design and typeface of signs is consistent throughout the building.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • There are not audible announcements in the waiting lounge.
  • This venue does not play background music in public areas.

You are on Ticket Counter. Skip to the next section.

Ticket Counter

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• Counter View
  • The counter is located to the right of the waiting lounge.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 74cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • There is a self service ticket machine.
  • The self service ticket machine is not at a suitable height for a wheelchair user.
  • The height of the self service ticket machine is 130cm.
  • The type of flooring in this area is tiles.

You are on Ramp(s) or Slope(s) (National Express to the Toilet Facilities). Skip to the next section.

Ramp(s) or Slope(s) (National Express to the Toilet Facilities)

• There is a ramp/slope located to the left of stand 11.
• The ramp/slope is used to access the toilet facilities.
• The gradient of the ramp/slope is slight.
• The lighting levels at the ramp/slope are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located at the rear of the bus station next to stand 9. The facilities are over 200m from the National Express waiting lounge.
• There is step-free access into the parent and baby room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 84cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located at the rear of the bus station next to stand 9. The toilet facilities are over 200m from the National Express waiting lounge.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 87cm (2ft 10in).
  • The dimensions of the facility are 320cm x 445cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 330cm.
  • The transfer space on the left as you face the toilet is 660cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • As you face the toilet the vertical grab rail is on the right.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 80cm.
  • The toilet has a backrest.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are non-infectious waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.
• Comments View
  • The toilet seat is height adjustable.

You are on Accessible Toilet(s) (Next to Stand 9 - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Next to Stand 9 - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of the bus station next to stand 9. The toilet facilities are over 200m from the National Express waiting lounge.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 217cm x 230cm (7ft 1in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 160cm (5ft 3in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at the rear of the bus station next to stand 9. The toilet facilities are over 200m from the National Express waiting lounge.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Exit (Stands 10 and 11). Skip to the next section.

Exit (Stands 10 and 11)

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• Exit View
  • This information is for the exit located in the waiting lounge.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.

You are on Coach Stand(s). Skip to the next section.

Coach Stand(s)

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• Coach Stand(s) View
  • There are 4 stands / bays.
  • The stands which have level access are 10, 11 and arrival set down bays.
  • Some of the coach stands are sheltered.
  • Seating is available at the coach stands.
  • There are seats with armrests on both sides.
• Information and Assistance View
  • There are not audible announcements at the coach stands.
  • There are visual information boards available at the coach stands.
  • All National Express services within the station bays will go from stands 10 and 11 or the external stands on Canal Street.