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Southampton Coach Station

Harbour Parade, Southampton, SO15 1BA

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact Ticket Counter.
  • There is wheelchair access on the majority of National Express coaches via passenger lift at the front entrance. Wherever possible, customers are advised to provide National Express with access requirements in advance so the driver can be informed prior to departure.
  • 'Please contact the Assisted Travel team on 03717 818 181 for help with planning your journey (Open 8am-10pm)'.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Harbour Parade.
    • The name of the car park is Maland Car Park.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off points(s) is/are located off Harbour Parade.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
  • Taxi Rank View
    • There is a taxi rank available.
    • The taxi rank is located on Western Esplanade and Harbour Parade.

Coach Station Opening Times

  • The coach station is open 24 hours.

Waiting Lounge Opening Times

  • Monday: 08:00 - 17:30
  • Tuesday: 08:00 - 17:30
  • Wednesday: 08:00 - 17:30
  • Thursday: 08:00 - 17:30
  • Friday: 08:00 - 18:30
  • Saturday: 08:00 - 18:30
  • Sunday: 08:00 - 17:30.

Outside Access (Western Esplanade Entrance)

  • This information is for the entrance located on Western Esplanade.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
  • Entrance View
    • This entrance is used to exit the waiting lounge out to the coach stands.

Waiting Lounge

  • Access View
    • There is step-free access throughout the waiting lounge.
  • Waiting Lounge View
    • The type of flooring in the waiting lounge is tiles.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are seats with armrests on both sides within the waiting lounge.
    • The lighting levels are good.
  • Shop View
    • There is not a shop at the coach station.
  • Signage View
    • There is not clear signage to the coach stands from the waiting lounge.
    • There is clear signage to the toilets from the waiting lounge.
    • There is clear signage to the ticket counter from the waiting lounge.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • The staff office can be used as a safe place.
  • Audio View
    • There is audible announcements in the waiting lounge.
    • This venue does not play background music in public areas.

Ticket Counter

  • Counter View
    • The counter is located to the rear right when entering the Western Esplanade entrance.
    • The counter is approximately 9m (9yd 2ft) from the Western Esplanade entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • There is a self service ticket machine.
    • The self service ticket machine is not at a suitable height for a wheelchair user.
    • The height of the self service ticket machine is 140cm.
    • The type of flooring in this area is tiles.

Eating and Drinking (Coffee Ozzy)

  • The following information is for the café.
  • The café is located in the waiting lounge.
  • There is step-free access to the café.
  • Food and/or drinks are ordered from the service counter.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is tiles.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, cakes and snacks.
  • The lighting levels are good.

Accessible Toilet(s) (Waiting Lounge)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located to the left as you enter the Western Esplanade entrance.
  • This accessible toilet is approximately 6m (6yd 1ft) from the Western Esplanade entrance.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 146cm x 195cm (4ft 9in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 107cm (3ft 6in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s) (Waiting Lounge)

  • Standard toilet facilities are available.
  • Payment View
    • There is a charge to use the standard toilets.
    • The charge to use the standard toilets is 20 pence.
    • There are turnstiles accessing the standard toilets.
    • There is/are 1 turnstile(s).
    • The opening width of the turnstile(s) is 54cm.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left as you enter the Western Esplanade entrance.
    • The female and male toilets are approximately 6m (6yd 1ft) from the Western Esplanade entrance.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
  • Comments View
    • The turnstiles and standard toilets were not in use at time of survey (November 2018).

Approach (Coach Stands)

  • Approach View
    • The surface of the approach is block paving.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • There is a slope with a very easy incline.

Outside Access (Coach Stands Entrance)

  • This information is for the entrance located on the coach stand concourse.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 118cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
  • Entrance View
    • This entrance is used to exit the waiting lounge out to the coach stands.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The entrance can also be accessed via Harbour Parade.

Coach Stand(s)

  • Coach Stand(s) View
    • There are 3 stands / bays.
    • The stands which have level access are 1, 2 and 3.
    • The coach stands are sheltered.
    • There is no seating available at the coach stands.
  • Information and Assistance View
    • There is audible announcements at the coach stands.
    • There are no visual information boards available at the coach stands.
    • There is a member of staff available to provide assistance with announcements and bus timetable information.