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National Museum of Flight - Main Guide

East Fortune Airfield, B1347, EH39 5LF

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 5 toilets with adaptations.
    • Toilets with adaptations are located in the shop, the Concorde Experience and Jet Age Hangar, the Conservation Hangar, Fantastic Flight and the Education Centre.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free standard toilet facilities are located in the shop, the cafe, Concorde Experience and Jet Age Hangar, the Conservation Hangar, Fantastic Flight and the Education Centre.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the shop, the Jet Age Hangar, the Conservation Hangar and Fantastic Flight.

Site Entrance Kiosk

  • The counter is located at the main entrance gate, and is a staffed welcome kiosk.
  • There is step-free level access to the counter.
  • The height of the counter is 80cm.
  • There is not a lowered section at the counter.
  • The counter has windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is a buzzer for attention if outside of opening hours.
  • There is no (or very little) background noise in this area.

Parking

  • Car Park View
    • The car park is located outside of the shop and along the access route to the exhibition.
    • There is additional Blue Badge parking outside the Military Aviation and Conservation Hangars.
    • Visitors can drop off outside exhibits but park in the marked bays or ask staff to park in areas closer to exhibits first.
    • Visitors are asked to drive and park with care and consideration.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 450cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 20m from the entrance door.
    • The most accessible route from the Blue Badge parking has step-free level access, slight ramps or slopes and uneven surfaces.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.

Gift Shop and Ticket Office

  • Ticket Office View
    • The ticket office surveyed is located up the ramp, to the side of the outdoor seating area.
    • There is step-free access via ramp to the ticket office.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide with handrails on both sides.
    • The handrails are easy to grip.
    • There are double manual doors with a medium visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 155cm.
    • There is a second set of double doors after you enter.
    • The double manual doors have a medium visual contrast.
    • Depending on the weather one, or both doors are permanently held open.
    • The single door has an opening width of 76cm.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 89cm.
    • There is not a lowered section at the counter.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The main aisle widths over 120cm wide.
    • Lockers and a water refill point are available.

Toilet with Adaptations (Gift Shop and Ticket Office - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the left, after entering.
    • The distance from the shop entrance is 12m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The door is easy to open.
    • The width of the door opening is 81cm.
    • The door has a locking handle.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 132cm (width) x 330cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 90cm from the floor.
    • There are paper towels for drying hands.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 100cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 91cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Exit to The Concorde Experience and The Jet Age Hangar

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double manual doors at this exit, however one door is locked.
  • The locked door can be opened on request .
  • The door is permanently held open.
  • The width of the opening is 75cm.
  • The door has a high visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 157cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • There is step-free access via ramp as you exit.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The handrails are easy to grip.
  • Visitors can access the cafe directly, avoiding the ramps or slopes.

Aviation Cafe

  • Location and Access View
    • The cafe is located beyond the ticket office and shop.
    • It can be accessed externally via the step-free, side entrance.
    • The cafe can also be accessed internally via a slight ramp leading from the Concorde Experience and The Jet Age Hangar.
    • The most accessible route has step-free level access.
    • There is step-free access via a very easy slope into this area.
    • There are double manual doors with a medium visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 152cm.
    • There is a second set of automatic doors at this entrance.
    • The doors open towards you with an opening width of 150cm.
    • There is additional, internal access via slope into the cafe.
    • The double automatic doors open towards you with an opening width of 145cm.
  • Service View
    • This area has a counter where food and drink can be ordered and a self service counter.
    • Full table service is available on request only.
    • Menus are handheld, wall-mounted, available on a board and available on a mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the side of the cafe.
    • There is step-free level access to the counter.
    • The height of the counter is 93cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • There is a self-service counter for sugar and condiments at a height of 95cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Main Entrance Picnic Area

  • Location and Access View
    • This picnic area is located outside of the main shop and ticket office.
    • The most accessible route has step-free level access and uneven surfaces.
    • There is step-free level access into this area.
    • The distance to this area from the nearest Blue Badge parking is 20m.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Furniture available in this area includes: picnic tables and adapted picnic tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.