Access Guide

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Summary

View information about opening hours.
Amenities in this building include: gardens, formal gardens and exhibition rooms.
The most accessible entrance has steps and a slight ramp/slope.
This entrance is the main entrance.
There are 3 floors once inside.
Other floors can be accessed via: stairs.
There is step-free access to the ground floor only once inside.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating, large print information, Braille information, a hearing assistance system which is not signed and facilities for assistance dogs.
This site is part of the Sunflower Lanyard Scheme.
Toilet and changing facilities available include: a standard toilet.
The standard toilet surveyed can be found on the first floor.

At this location the following areas are free to access for National Trust members but payable for everyone else: the House and Gardens.
This site offers companion or carer discounts.
It is advisable to book in advance as limited numbers are allowed at any one time.

There is a bus stop within approximately 150m of the site.
The nearest train station is Hampstead Heath.
Hampstead Heath Station is approximately 1 mile away.
The nearest underground/overground station is Hampstead.
Hampstead Underground Station is approximately 160 metres away.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
The vehicle route from the main road to the car park includes: uneven surfaces.
This is an open air car park with a tarmac surface.
Parking is free for Blue Badge holders only.
There are no Blue Badge parking bays available.
Obstacles from the car park include: uneven surfaces.
There are not parent and child parking bays available.
There is no step-free access to the venue from the car park.
Blue Badge parking must be pre-booked so staff will be aware of your time of arrival.

The entrance surveyed is located at the rear of the venue.
There is stepped access at the entrance.
There are 7 steps, which are unmarked, with no handrails.
This entrance has a bell.
Features not positioned at a suitable height for a wheelchair user include: the bell.
There is a single manual door which opens away from you.
The width of the opening is 85cm.
There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
Pre-booked Blue Badge holders will be escorted around the House to the main entrance by staff member.

This information is for the access point located to the right of the main entrance.
There is step-free level access into the area.
There is open access at the surveyed access point.
The width of the gap is 75cm.
The following outdoor facilities are available: formal gardens.
The outdoor spaces include the following surfaces: gravel and bonded gravel.
Footpaths are available in all of the outdoor spaces.
The majority of the paths are wide enough for wheelchair users.
There is step-free level access around some of the area.
There are more than 3 steps with handrails in the main areas .
There are steps leading from the top walkway to other parts of the garden.
There are bench seats situated along the paths for people to rest.
The upper walkway is level. All other areas of the garden can be observed from here.

The entrance surveyed is located at the side of the building.
There is step-free access via ramp at the entrance.
The slight portable ramp is between 75cm and 150cm wide, with no handrails.
The ramp overcomes the steps.
Please contact a member of staff for use of the portable ramp.
There are 2 steps, which are unmarked, with no handrails.
Steps are split with a resting area.
Some of the steps are not at the recommended height (between 15cm - 18cm).
This entrance has a bell.
Features not positioned at a suitable height for a wheelchair user include: the bell.
There is a single manual gate which opens away from you.
The width of the opening is 100cm.
There is an initial gate that is 115cm wide and is held permanently open during venue opening times.

There is step-free level access into the area.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
Some of the flooring is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
There is step-free level access to the counter.
The height of the counter is 85cm.
The counter has a hearing assistance system which is not signed.
The hearing assistance system could not be tested at the time of the survey.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
A member of staff greets visitors immediately after you enter via the main entrance.
The majority of visitors will have pre-booked with a limited amount of daily 'walk-ins'.

The tour is self-guided but volunteers/staff are available to provide additional information.
The tour takes approximately 1 hour.
There is stepped access along the tour route.
The majority of walkway widths are over 180cm.
The tour can be adapted to avoid inaccessible areas.
Areas with stepped access only can be experienced by visitors via an information booklet and a photo album.
There may be background noise along the tour route.
Tour information includes the following formats: information booklets and Braille.
Floor plans/maps are available for the tour route.
The tour has a hearing assistance system which is not signed.
The hearing assistance system could not be tested at the time of the survey.
There are bench seats and chairs without armrests at regular intervals along the tour.
The following furniture is permanently fixed: some of the chairs.
Some flooring along the tour route is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
Lighting levels are varied throughout the tour route.

The floors which are accessible by stairs are G, 1.
There are more than 20 steps between floors.
The steps are not clearly marked with a handrail on the left going up.
The highest step is 18cm high.
Lighting levels are moderate to good.
This staircase is located to the right after you enter the venue from the main entrance.

The floors which are accessible by stairs are LG, G, 1, 2.
There are more than 20 steps between floors.
The steps are not clearly marked with a handrail on the left going up.
The highest step is 16cm high.
Lighting levels are low.
This staircase is located to the left after you enter the venue from the rear entrance.

Access into the toilet is via steps.
There are 2 steps, which are unmarked, with no handrails.
The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 70cm.
The shared standard toilet was surveyed.
The wash basin tap type is twist/turn.
Lighting levels are moderate to good.
There are no hand dryers.
There is a baby change facility which is not at a suitable height for a wheelchair user.