Access Guide

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Summary

View information about opening hours.
Amenities in this building include: exhibition rooms, a historic house and historic interiors.
The most accessible entrance has a step, a slight ramp/slope (which bypasses any steps) and a manual door.
This entrance is at the front of the building.
There are 3 floors once inside.
Other floors can be accessed via: stairs.
There is step-free access to the ground floor only once inside.
There is restricted room to manoeuvre at this property.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating, Braille information and a virtual tour.
This site is not part of the Sunflower Lanyard Scheme.
Toilet and changing facilities available include: a step free standard toilet.
The nearest toilet with adaptations for disabled people is behind the Visitor Reception. View information about this toilet (new tab)
The standard toilets can be found on the ground floor.
The standard toilet surveyed can be found at the rear of the building.
There is a separate exit.
The exit has step-free level access, a narrow exit opening and a manual door.

You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: soft toy.
You can borrow these from the Visitor Reception for the manual wheelchair and the Manor House for the sensory pack. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: an off-road/all-terrain mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.

Turn right out of Visitor Reception into the Old Farmyard.
To the left of the Alexander Keiller Museum there is a open gate giving access to the front of the Manor.
The route to the area is step-free level.
Path surfaces along the route are gravel, cobbles and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The tour is self-guided but volunteers/staff are available to provide additional information.
The tour takes approximately 1 hour.
The majority of walkway widths are between 120cm and 180cm.
The tour can not be adapted to avoid inaccessible areas.
Areas with stepped access only can be experienced by visitors via a virtual tour.
There is no (or very little) background noise along the tour route.
Tour information includes the following formats: information booklets, Braille and television/screen.
Floor plans/maps are available for the tour route.
The tour does not have a hearing assistance system.
There are a mixture of chairs with and without armrests at regular intervals along the tour.
The following furniture is permanently fixed: some of the chairs.
Some flooring along the tour route is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
Lighting levels are varied throughout the tour route.
There is a video in the servants hall on the ground floor, which continuously runs, detailing the first floor rooms and exhibitions.
The ramp or steps give access to the billiards room.

There is step-free level access into the toilet.
The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 78cm.
The shared standard toilet was surveyed.
The width of the widest cubicle door opening is 79cm.
The wash basin tap type is twist/turn.
Lighting levels are bright.
There are hand dryers.
A member of staff is needed to open the first door leading to the toilet area via a security pad.

The floors which are accessible by stairs are G, 1, 2.
There are more than 20 steps between floors.
The steps are not clearly marked with handrails on both sides.
The highest step is 15cm high.
Lighting levels are moderate to good.
The stairs to come down are very steep. These steps are not clearly marked and have a handrail which switches sides.
Staff will allow you to use the stairs you went up to come down.

The exit is located at the rear of the building, leading into the Topiary Garden.
There is step-free level access at the exit.
There is a single manual door which opens towards you.
The width of the opening is 92cm.
There is a small lip on the threshold of the exit with a height of more than 1.5cm.
This exit is narrow and wheelchair users should use the entrance at the front of the building to exit.