Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has a steep ramp/slope, a manual door and a door permanently held open.
- This entrance is at the front of the shop.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: a hearing assistance system which is not signed.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is to the left after you enter Circles Restaurant. View information about this toilet (new tab)
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: soft toy.
- You can borrow these from the Visitor Reception for the manual wheelchair and the Manor House for the sensory pack. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: an off-road/all-terrain mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
Route to (the Shop)
- Leave the visitor reception and continue straight across the courtyard. The shop will be on the right.
- The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are gravel and cobbles.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Shop
- Access into the shop is via a steep ramp/slope.
- The slope is over 150cm wide, with no handrails.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 91cm.
- The majority of aisle widths are under 150cm.
- Some flooring in the shop is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- The majority of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
- The majority of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access around the shop.
- There is background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 78cm.
- The counter has a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
- During warm weather, the shop door is permanently held open.
At the time of the survey (October 2023) a temporary counter was being used for the till.
A new permanent counter is to be added in the future.