Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access, a manual door and a narrow entrance opening.
This entrance is on Hume Street.
There is stepped access once inside.
There is restricted headroom at this property.
There is a member of staff available for help and assistance.
The following are also available: seating and a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was not working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located on the far side of the courtyard of the tour area. View information about this toilet (new tab)

At this location the following are free to access for all visitors: the bookshop and exhibition space.
At this location the following areas are free to access for National Trust members but payable for everyone else: the tours.
This site offers companion or carer discounts.

There is not a bus stop within approximately 150m of the building.
The nearest train station is Birmingham New Street.
Birmingham New Street Station is approximately 0.2 miles away.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site does not have a car park.
Nearby parking includes: Blue Badge on-street parking (within 50m) and standard on-street parking.
There are 2 Blue Badge parking spaces located in Hurst Street, immediately outside the property.
There is limited standard parking located in Hurst Street, immediately outside the property.

You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

There is step-free level access into the shop.
The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 72cm.
Internally the door has a low colour contrast.
There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
The majority of aisle widths are under 150cm.
Some flooring in the shop is smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven floorboards.
There is step-free level access around some of the shop.
Access around the shop is via a slight ramp/slope.
There is no (or very little) background noise here.
Lighting levels are varied.
There is step-free level access to the counter.
The height of the counter is 84cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested, however it was not working at the time of the survey.
Services/facilities available in the shop include: a member of staff to provide assistance.

The majority of walkway widths are between 120cm and 180cm.
There may be background noise here.
Exhibit information includes the following formats: pictorial and information board.
The exhibits do not have hearing assistance systems.
There is step-free level access around the area.
Some flooring in the area is smooth and even.
Where the flooring is not smooth or even, this is due to uneven floorboards.
Lighting levels are varied.

The majority of walkway widths are between 120cm and 180cm.
There may be background noise here.
Exhibit information includes the following formats: pictorial, information board and television/screen.
The exhibits do not have hearing assistance systems.
There is step-free level access around the area.
Some flooring in the area is smooth and even.
Where the flooring is not smooth or even, this is due to uneven floorboards.
Lighting levels are varied.