Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access, manual doors and a door permanently held open.
This entrance is at the front of the building.
There is step-free access to the majority of the venue once inside.
Extra seating is accessed by steps.
The standard toilets are accessed by a step.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system and on site-transport.
At the time of our visit the hearing assistance system was working.
Toilet and changing facilities available include: standard toilets.
The nearest toilet with adaptations for disabled people is next to the Visitor Welcome. View information about this toilet (new tab)
The standard toilets surveyed can be found are located within the café in the seating area which is accessed via 1 step.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the Visitor Welcome building. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the Visitor Welcome building. View more information about booking and collection of equipment.
There are charges to borrow a tramper.
The tramper can be borrowed from Visitor Welcome and is run by Countryside Mobility.
You can get a yearly membership for £10. Members can hire for free.
There is an option for a two week taster membership for £2.50.

From the Visitor Welcome take the paved path going right.
Turn left on a tarmac path.
Turn right through an open gateway and take the next available right down a sloped path.
Turn right again and the café will be on the right.
The route to the area is step-free via a steep ramp/slope.
Path surfaces along the route are tarmac, cobbles and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.

The entrance surveyed is located at the front of the building.
There is step-free level access at the entrance.
There are double manual doors which open away from you.
The width of the opening is 126cm.
There is a small lip on the threshold of the entrance with a height of more than 1.5cm.

This is a café which serves hot and cold meals and snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus and menu boards.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery and a portable card machine for payment.
Lighting levels are varied.
There is background noise here which varies, depending on the time of day.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high with a tray rail.
The counter is 91cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around some of the seating area.
There are tables, a mixture of chairs with and without armrests and armchairs available in the seating area.
The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm) and a priority table.
There are some tables which are at a suitable height for a wheelchair user.
The surface height of the tables is 76cm.
All flooring in the area is smooth and even.
Some of the seating area has stepped access.
There is a step up to some extra seating and the standard toilets to the right of the counter.
There are 3 steps to some extra seating at the far end of the room to the right.

There is step-free level access into the toilet.
The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 72cm.
The shared standard toilet was surveyed.
The width of the widest cubicle door opening is 66cm.
The wash basin tap type is push.
Lighting levels are bright.
There are no hand dryers.
There is a second shared toilet in the same location.

The following information describes the picnic area located outside the café.
Access into the area is via steps and a steep ramp/slope (which bypasses any steps).
The slope is over 150cm wide, with no handrails.
There are 6 steps, which are unmarked, with handrails on both sides.
There are picnic tables.
Some chairs have armrests on both sides.
Adapted picnic tables are available.
The standard height for the underside of picnic tables is 67cm.
The surface height of the lowest table is 73cm.
The surface height of the highest table is 73cm.
The following furniture is permanently fixed: all of the chairs and all of the tables.
There is step-free level access around the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles and gravel.