Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access, a manual door and a door permanently held open.
This entrance is the Ox Yard Studio entrance.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating and on site-transport.
Toilet and changing facilities available include: a standard toilet.
The nearest toilet with adaptations for disabled people is next to the Visitor Welcome. View information about this toilet (new tab)
The standard toilet surveyed can be found in the Ox Yard Shop area.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the Visitor Welcome building. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the Visitor Welcome building. View more information about booking and collection of equipment.
There are charges to borrow a tramper.
The tramper can be borrowed from Visitor Welcome and is run by Countryside Mobility.
You can get a yearly membership for £10. Members can hire for free.
There is an option for a two week taster membership for £2.50.

From the Visitor Welcome take the paved path going right.
Turn left onto a tarmac path.
Turn right through an open gateway and take the next available right down a sloped path.
Turn right again and the Bookshops and Craft Outlets will be on the right.
The route to the area is step-free via a steep ramp/slope.
Path surfaces along the route are tarmac, cobbles and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.

Access into the shop is via a steep ramp/slope.
The door is manual, opens outwards and has a colour contrast with the surrounding walls.
There is step-free level access around the shop.
There is no (or very little) background noise here.
An honesty box is available for payments. Alternatively, payment can be taken at the main shop.

There is step-free level access into the shop.
The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
The majority of aisle widths are under 150cm.
Some flooring in the shop is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access around the shop.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 102cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background.
The counter does not have a hearing assistance system.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.

Access into the toilet is via a step.
There is 1 step, which is unmarked, with no handrails.
The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
The width of the door opening is 96cm.
The shared standard toilet was surveyed.
The width of the widest cubicle door opening is 65cm.
The wash basin tap type is lever.
Lighting levels are bright.
There are no hand dryers.
There is a baby change facility which is not at a suitable height for a wheelchair user.
The baby change table is 81cm high.