Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- Toilet and changing facilities available include: standard toilets, a toilet with some adaptations and a parent and baby room.
- The toilet with adaptations for disabled people surveyed can be found within the toilet block by the Visitor Welcome.
- This toilet with adaptations for disabled people is approximately 17m from the Visitor Welcome.
- The standard toilets surveyed can be found within the toilet block by the Visitor Welcome.
Admissions
- At this location the following areas are free to access for National Trust members but payable for everyone else: the whole site.
- At this location the following areas require payment from everyone (including National Trust members): all areas of the site.
- This site offers companion or carer discounts.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- The nearest train station is Bere Alston.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- The vehicle route from the main road to the car park includes: speed bumps.
- This is an open air car park with a tarmac, grass and compacted gravel surface.
- Parking is free for all users.
- Maps and information boards are not available.
- There are 8 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 236cm x 461cm.
- There is a hatched zone on both sides and to the rear.
- The nearest Blue Badge bay is 65m from the Visitor Welcome entrance.
- Obstacles from the car park include: uneven surfaces, cobbles, slopes/ramps and grass.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the Visitor Welcome building. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the Visitor Welcome building. View more information about booking and collection of equipment.
- There are charges to borrow a tramper.
- The tramper can be borrowed from Visitor Welcome and is run by Countryside Mobility.
You can get a yearly membership for £10. Members can hire for free.
There is an option for a two week taster membership for £2.50.
Visitor Reception
- Access into the area is via a slight ramp/slope.
- The slope is over 150cm wide, with no handrails.
- The door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 118cm.
- There is step-free level access around the area.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- Some of the flooring is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- There is step-free level access to the counter.
- The height of the counter is 79cm.
- The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and chairs without armrests available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
Entrance (Toilet with Adaptations and Baby Changing)
- The entrance surveyed is located at the front of the toilet building.
- There is step-free access via slope at the entrance.
- The slight slope is over 150cm wide, with no handrails.
- There is a single manual door which is permanently open.
- The width of the opening is 95cm.
Toilet with Adaptations (Ambulant - Left Hand Transfer)
- This toilet is located within the toilet block to the left from the Visitor Welcome.
- There is step-free level access into the toilet.
- This toilet is approximately 17m from the Visitor Welcome.
- There is pictorial signage on or near the door.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 83cm.
- The door has a sliding bolt lock.
- The dimensions of the cubicle are 144cm x 268cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 80cm from the side of the toilet pan to the wall.
- There is a spatula flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and towel dispenser.
- The following fixtures cannot be reached from the toilet seat: wash basin and soap dispenser.
- The height of the toilet seat above floor level is 49cm.
- The height of the toilet roll holder is 97cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 73cm.
- The height of the soap dispenser is 103cm.
- The height of the towel dispenser is 91cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a waste bin without lid, a nappy/incontinence items bin and a sanitary bin.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 138cm from the floor.
- The following have a high colour contrast with their surroundings: the floor, the toilet seat, all grab rails and the dropdown rail.
- The following have a less clear colour contrast with their surroundings: the internal door.
- Lighting levels are bright.
Parent and Baby Room / Baby Feeding Room
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The height of the baby change table is 93cm.
- The wash basin tap type is twist/turn.
- There is a chair with armrests available in the room.
- Waste bins include: a nappy bin and a general waste bin without lid.
Standard Toilet
- Access into the toilet is via a step.
- There is 1 step, which is unmarked, with no handrails.
- The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the door opening is 103cm.
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- The width of the widest cubicle door opening is 70cm.
- The wash basin tap type is lever.
- Lighting levels are moderate to good.
- There are hand dryers.