Access Guide
Summary
- View information about opening hours.
- Amenities in this area include: a reception and a shop.
- The most accessible entrance has step-free level access and a door permanently held open.
- This entrance is at the front of the car park.
- There is step-free access once inside.
- There are members of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, a clearly signed hearing assistance system, a companion/carer discount, facilities for assistance dogs, maps, on site-transport and an information board in the car park.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is next to the Gate House. View information about this toilet (new tab).
Admissions
- At this location the following are free to access for all visitors: Parking.
- At this location the following areas are free to access for National Trust members but payable for everyone else: Entry to the House, Parkland and the Garden.
- At this location the following areas require payment from everyone (including National Trust members): Entry to the House, Parkland and Garden.
- This site offers companion or carer discounts.
Public Transport
- There is a bus stop within approximately 150m of the site.
- The nearest train station is Warwick Parkway.
- Warwick Parkway station is 6.9 miles to Charlecote Park.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- This is an open air car park with a compacted gravel surface.
- Parking is free for all users.
- Maps and information boards are available.
- There are more than 10 Blue Badge parking bays.
- There is no hatched zone.
- The nearest Blue Badge bay is 14m from the Visitor Centre.
- Obstacles from the car park include: loose chippings.
- There are not parent and child parking bays available.
- There are 8 electric vehicle charging points.
- There is 1 electric vehicle charging point designated for Blue Badge holders.
- An app is required for electric vehicle charging and Payment is via tap and pay (contactless payment).
- The nearest Blue Badge electric vehicle charging point is 38m from the Visitor Centre.
- There is not a designated drop-off point.
Parking (Accessible)
- This site has a car park.
- The vehicle route from the main road to the car park includes: uneven surfaces, potholes and a height restriction barrier.
- This is an open air car park with a compacted gravel surface.
- Parking is free for Blue Badge holders only.
- There are not clearly presented payment signs.
- Maps and information boards are not available.
- There are more than 10 Blue Badge parking bays.
- There is no hatched zone.
- The nearest Blue Badge bay is 98m from the House entrance.
- Obstacles from the car park include: loose chippings.
- There are not parent and child parking bays available.
- This car park is for Blue Badge holders only and users must first visit the Visitor Centre as there are limited spaces and a gate needs to be opened to enter.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
- There is no charge although a donation is appreciated for upkeep of the equipment.
Visitor Reception
- There is step-free level access into the area.
- The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 92cm.
- Internally the door has a high colour contrast.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- Some of the flooring is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is not a low level section at a suitable height for a wheelchair user.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and a mixture of chairs with and without armrests available in the visitor reception.
- The following furniture is permanently fixed: all of the tables.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- The exit door is manual, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the exit door opening is 92cm.
Shop (Avenue Plants)
- There is step-free level access into the shop.
- The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 182cm.
- Internally the door has a medium colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- The majority of aisle widths are over 150cm.
- All flooring in the shop is smooth and even.
- There is step-free level access around the shop.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 88cm.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment.