Access Guide

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Summary

View information about opening hours.
The most accessible entrance has a step and a manual door.
This entrance is the entrance located in the castle quadrangle.
There is stepped access once inside.
Access to the additional seating involves 2 well marked steps.
There is restricted headroom at this property.
There is a member of staff available for help and assistance.
The following are also available: seating, a hearing assistance system which is not signed and on site-transport.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is in the castle quadrangle. View information about this toilet (new tab)

You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from Visitor Reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from Visitor Reception. View more information about booking and collection of equipment.

After passing through Visitor Reception, bear left then pass through the gap between the buildings.
Go straight ahead then turn right; following the signs for the castle.
Continue straight on until you come to a road. Follow this for a short way then bear left up the steep hill.
When you reach the castle building, turn left and carry on following the roadway up the hill.
After a little way the entrance to the castle will be located on the right. Go through the archway, turn right and the café entrance will be located on the far right.
The route to the area is step-free via a steep ramp/slope.
Path surfaces along the route are tarmac, gravel and cobbles.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.

This is a café which serves hot and cold meals and snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, takeaway cutlery, a portable card machine for payment, large-handled mugs and large-handled cutlery.
Lighting levels are varied.
There is background noise here.
There is a hearing assistance system which is not signed.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high with a tray rail.
The counter is 91cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around some of the seating area.
There are chairs without armrests and tables available in the seating area.
The seating area does not have: a priority table and a mixture of chairs with and without armrests.
There are some tables which are at a suitable height for a wheelchair user.
The surface height of the tables is 75cm.
All flooring in the area is smooth and even.
Additional seating which does not have step-free level access is located to the left along a corridor after passing the counter area.
Some of the seating area has stepped access.
The additional internal seating area is accessed via 2 18cm well marked steps.

The following information describes the picnic area located opposite the café entrance.
There is step-free level access into the area.
There are tables.
Some chairs have armrests on both sides.
Adapted picnic tables are not available.
There is step-free level access around the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to gravel.