Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access.
- This entrance is at the right hand side of the Stables, in the Turning Yard.
- There are 2 floors once inside.
- Other floors can be accessed via: stairs.
- There is step-free access to the ground floor only once inside.
- There are steps down to the seating at the right hand side of the café.
- There is a member of staff available for help and assistance.
- The following are also available: seating and a clearly signed hearing assistance system.
- Toilet and changing facilities available include: standard toilets.
- There is a Changing Place which can be found in the Turning Yard toilet block.
- The nearest toilet with adaptations for disabled people is in the Turning Yard toilet block. View information about this toilet (new tab)
- The standard toilet surveyed can be found on the first floor.
- There is a separate exit.
- The exit has step-free level access.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a side by side bike, a VeloPlus wheelchair platform bike, cycles and a running buggy. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders.
- You can borrow these from the Cycle Hire. View more information about booking and collection of equipment.
- There are charges to borrow the side by side bikes, VeloPlus wheelchair platform bikes, cycles and running buggies.
- You can borrow or hire the following mobility vehicles: mobility scooters and trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the Information Point. View more information about booking and collection of equipment.
Route to the Turning Yard Café
- The café is located in the Turning Yard.
- The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are concrete.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Entrance
- The entrance surveyed is located at the left hand side of the Turning Yard, opposite the Changing Places facility.
- There is step-free level access at the entrance.
- There is a single manual door (with an extension leaf) which is permanently open.
- The width of the opening is 92cm.
Eating and Drinking
- This is a café which serves hot and cold meals and snacks.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: handheld menus and written wall menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery and a portable card machine for payment.
- Lighting levels are moderate to good.
- There is no (or very little) background noise here.
- There is a clearly signed hearing assistance system.
- There is a counter over 85cm high with a tray rail.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around some of the seating area.
- There are high tables, high stools and a mixture of chairs with and without armrests available in the seating area.
- The seating area does not have: a priority table.
- Tables are at a suitable height for a wheelchair user.
- The following furniture is permanently fixed: some of the tables.
- Some flooring in the area is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- Additional seating which does not have step-free level access is located at the right hand side of the café overlooking the Pleasure Grounds.
- Some of the seating area has stepped access.
Stairs
- The floors which are accessible by stairs are G and 1.
- There are 15 steps between floors.
- The steps are clearly marked with handrails on both sides.
- The stairs give access to the standard toilets and baby changing facilities on the first floor.
Standard Toilet (Turning Yard Café First Floor)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 76cm.
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is an ambulant cubicle available with vertical grab rails on both sides and horizontal grab rails on both sides.
- The wash basin tap type is push.
- There are hand dryers.
Parent and Baby Room / Baby Feeding Room (Turning Yard Café First Floor)
- There is step-free level access into the room.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 76cm.
- The wash basin tap type is push.
- There is no seating available in the room.
- Waste bins include: a nappy bin and a general waste bin with lid.
Exit
- The exit is located at the front of the café, to the right of the entrance.
- There is step-free level access at the exit.
- There is a single manual door which opens away from you.
- The width of the opening is 76cm.
