Access Guide

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Summary

View information about opening hours.
The most accessible entrance has a slight ramp/slope, a manual door and a door permanently held open.
This entrance is at the front of the building.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is at the Visitor Reception. View information about this toilet (new tab)
There is a separate exit.
The exit has step-free level access.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, magnifying glass, soft toy and torch.
You can borrow these from the visitor reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

Turn right after exiting the visitor reception, and the shop will be on your right.
The route to the area is step-free level.
Path surfaces along the route are paving stones.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

Access into the shop is via a slight ramp/slope.
The slope is over 150cm wide, with no handrails.
The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
The width of the door opening is 96cm.
The majority of aisle widths are under 150cm.
All flooring in the shop is smooth and even.
Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
There is step-free level access around the shop.
There is background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 75cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
The exit door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
The width of the exit door opening is 95cm.
After you exit the shop there is a slight slope towards the car park.