Access Guide

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Summary

View information about opening hours.
The most accessible entrance has steps.
This entrance is at the top of the stairs leading to the restaurant.
There are 2 floors once inside.
Other floors can be accessed via: stairs.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating and a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located just before the entrance to the courtyard. View information about this toilet (new tab)

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: fidget toys.
Powered mobility vehicles cannot be borrowed or hired.

After exiting the visitor reception turn right and follow the path until you see the Tea Garden.
At the Tea Garden turn right and go through the gap into the courtyard.
The entrance to the Hayloft Restaurant is located next to the shop, in the far left-hand corner of the courtyard.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are cobbles and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The entrance surveyed is located at the top of the stairs leading to the restaurant.
There is stepped access at the entrance.
There are 10+ steps, which are unmarked, with handrails on both sides.
Steps are split with a resting area.
The handrails cover all steps.
Some of the steps are not at the recommended height (between 15cm - 18cm).
There is a single manual door which opens towards you.
The width of the opening is 100cm.
The second opening does not have a minimum height of 200cm.

This is a restaurant which serves hot and cold meals and snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery, a portable card machine for payment and large-handled cutlery.
Lighting levels are moderate to good.
There is background noise here which varies, depending on the time of day.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high without a tray rail.
The counter is 93cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are chairs without armrests and tables available in the seating area.
The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm) and a priority table.
There are no tables which are at a suitable height for a wheelchair user.
The surface height of the tables is 76cm.
All flooring in the area is smooth and even.