Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access.
This entrance is shop entrance in the far left-hand corner of the courtyard.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: a clearly signed hearing assistance system.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is at the entrance to the courtyard. View information about this toilet (new tab)

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: fidget toys.
Powered mobility vehicles cannot be borrowed or hired.

After exiting visitor reception turn right and follow the path until you see the Tea Garden.
At the Tea Garden turn right and go through the gap into the courtyard.
The shop is located at the far left-hand corner of the courtyard.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are cobbles and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

There is step-free level access into the shop.
The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
The width of the door opening is 83cm.
Internally the door has a low colour contrast.
The majority of aisle widths are under 150cm.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.
There is step-free level access around the shop.
There is background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment.