Access Guide

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Summary

View information about opening hours.
Amenities in this building include: exhibition rooms, a historic house and historic interiors.
The most accessible entrance has a slight ramp/slope and a manual door.
This entrance is the rear entrance.
There are 2 floors once inside.
Other floors can be accessed via: standard lift and stairs.
There is step-free access once inside with lift access to other floors.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located in the toilet block next to Fountains Hall. View information about this toilet (new tab)
Additional toilet facilities with adaptations for disabled people are located in the toilet block next to Fountains Hall. View information about this toilet (new tab).

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, sunglasses, soft toy and accessible maps.
You can borrow these from the ticket office. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: trampers and mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the ticket office. View more information about booking and collection of equipment.

From the Westgate ticket office proceed straight along the footpath.
Pass through the gate and follow the signs for Fountains Mill and Café.
When you get to the grass verge in front of the Abbey bear right towards Fountains Mill and Café.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are compact earth, tarmac and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The entrance surveyed is located at the front of Fountains Mill.
There is stepped access at the entrance.
The slight slope is over 150cm wide, with no handrails.
There are 2 steps, which are unmarked, with no handrails.
There are double manual doors which are permanently open.
The width of the opening is 200cm.
There is a second set of manual doors which are permanently open.
The width of the opening is 180cm.
The second entrance gives access to the film information area of the tour. Step-free access to this area is via the separate film entrance.

The tour is self-guided but volunteers/staff are available to provide additional information.
The tour takes approximately 1 hour.
There is step-free access via lift throughout the tour.
The majority of walkway widths are between 120cm and 180cm.
There is background noise along the tour route.
Tour information includes the following formats: information booklets, television/screen and audio description.
The tour does not have a hearing assistance system.
There are bench seats at regular intervals along the tour.
Flooring along the tour route is not smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles and uneven floorboards.
Lighting levels are varied throughout the tour route.