Access Guide

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Summary

View information about opening hours.
The most accessible entrance has a slight ramp/slope and a manual door.
This entrance is at the front left of the cafe building.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating and a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located in the toilet block next to Fountains Hall. View information about this toilet (new tab)
Additional toilet facilities with adaptations for disabled people are located in the toilet block next to Fountains Hall. View information about this toilet (new tab).
There is a separate exit.
The exit has a slight ramp/slope and a manual door.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, sunglasses, soft toy and accessible maps.
You can borrow these from the ticket office. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: trampers and mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the ticket office. View more information about booking and collection of equipment.

From the visitor centre proceed straight along the footpath.
Pass through the gate and follow the signs for Fountains Mill and the Cafe.
When you get to the grass verge in front of the abbey, bear right towards the mill and cafe.
The route to the area is step-free via a very steep ramp/slope.
Path surfaces along the route are tarmac.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The following information describes the picnic area located at the front of the cafe.
There is step-free level access into the area.
There are picnic tables.
Some chairs have armrests on both sides.
Adapted picnic tables are not available.
The distance between the floor and the underside of the lowest picnic table is 70cm.
The distance between the floor and the underside of the highest picnic table is 75cm.
There is step-free level access around the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to compacted earth.

This is a café which serves hot and cold meals and snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
Lighting levels are varied.
There is no (or very little) background noise here.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high with a tray rail.
The counter is 96cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are a mixture of chairs with and without armrests, bench seats and tables available in the seating area.
The seating area does not have: a priority table.
Tables are at a suitable height for a wheelchair user.
The surface height of the tables is 75cm.
The following furniture is permanently fixed: some of the chairs.
All flooring in the area is smooth and even.