Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access and automatic doors.
This entrance is at the front of the shop.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating and a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is within the toilet block in the visitor centre courtyard. View information about this toilet (new tab)
Additional toilet facilities with adaptations for disabled people are within the toilet block in the visitor centre courtyard. View information about this toilet (new tab).
There is a separate exit.
The exit has automatic doors and step-free level access.

You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, sunglasses, activity sheets and soft toy.
You can borrow these from the visitor centre. View more information about booking and collection of equipment.
The wheelchair is only available for use around the visitor area.
All electric scooters and tramplers are loaned from the Westgate reception.
An accessible shuttle can be used to transport visitors to certain areas.

From the visitor centre entrance proceed to the left. The shop entrance is in the left hand corner.
The route to the area is step-free level.
Path surfaces along the route are cobbles, paving stones and bonded gravel.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.
Visitors can board an accessible shuttle to the visitor centre from Westgate.

There is step-free level access into the shop.
The door is automatic, opens inwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 140cm.
Internally the door has a high colour contrast.
The majority of aisle widths are over 150cm.
Some flooring in the shop is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access around the shop.
There is background noise here.
Lighting levels are varied.
There is step-free level access to the counter.
The height of the counter is 96cm.
There is a low level counter at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
The exit door is automatic, opens outwards and has a high colour contrast with the surrounding walls.
The width of the exit door opening is 140cm.