Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: a clearly signed hearing assistance system, maps, on site-transport, a large map in the car park and an information board in the car park.
- The sensory pack includes: ear defenders, fidget toys, sunglasses and soft toy. For more information about reserving a pack, and any charges, please contact the venue before your visit.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a parent and baby room, toilets with some adaptations and standard toilets.
- The toilets with adaptations for disabled people surveyed can be found in the toilet block next to Fountains Hall.
- The standard toilets surveyed can be found in the toilet block next to Fountains Hall.
Admissions
- At this location the following are free to access for all visitors: Studley Royal Tea Room, Deer Park, Visitor Centre Car Parks A and B, Visitor Centre Restaurant, Visitor Centre Shop, Visitor Centre Toilets, St Mary's Church and Westgate.
- At this location the following areas are free to access for National Trust members but payable for everyone else: Fountains Abbey, Fountains Mill, Fountains Hall, Studley Royal Car Park and Studley Royal Water Garden.
- This site does not offer companion or carer discounts.
Public Transport
- There is a bus stop within approximately 150m of the site.
- The nearest train station is Harrogate.
- Harrogate Station is approximately 12 miles away.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- This is an open air car park with a tarmac and compacted gravel surface.
- Parking is free for all users.
- Maps and information boards are available.
- There are more than 30 Blue Badge parking bays.
- The nearest Blue Badge bay is 50m from the ticket office.
- Obstacles from the car park include: a lack of pedestrian walkways to cross the car park, uneven surfaces, a road crossing and slopes/ramps.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
Route to (Ticket Office from the Car Park)
- From the car park turn left and proceed across the road. There is no pathway here.
The ticket office is approximately 50 metres from the car park entrance. - The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac and paving stones.
- The majority of the paths are wide enough for wheelchair users.
- There is an accessible shuttle which can take visitors to this area.
Equipment and Resources to Borrow (Westgate)
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys, sunglasses, soft toy and accessible maps.
- You can borrow these from the ticket office. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: trampers and mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the ticket office. View more information about booking and collection of equipment.
Visitor Reception (Westgate)
- Access into the area is via a slight ramp/slope.
- The slope is over 150cm wide, with no handrails.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- All flooring is smooth and even.
- There is step-free access via slope to the counter.
- The height of the counter is 83cm.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
Entrance (Westgate Toilet Block - Toilets with Adaptations and Parent and Baby Room / Breastfeeding Room)
- The entrance surveyed is located next to Fountains Hall.
- There is step-free access via slope at the entrance.
- The steep slope is over 150cm wide, with no handrails.
- There is a single manual door which opens away from you.
- The width of the opening is 98cm.
- There is a second manual door which opens by sliding.
- The width of the opening is 83cm.
Toilet with Adaptations (Westgate Toilet Block - Ambulant - Left Hand Transfer)
- This toilet is located next to Fountains Hall.
- There is step-free level access into the toilet.
- This toilet is approximately 6m from the toilet block entrance.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens by sliding and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 83cm.
- The door has a hook lock.
- The dimensions of the cubicle are 143cm x 195cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat.
- The lateral transfer space is 83cm from the side of the toilet pan to the wall.
- There is a spatula flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side and a vertical rail on the left side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and towel dispenser.
- The following fixtures cannot be reached from the toilet seat: wash basin, soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 49cm.
- The height of the toilet roll holder is 98cm.
- The wash basin tap type is lever.
- The height of the wash basin is 80cm.
- The height of the soap dispenser is 107cm.
- The height of the towel dispenser is 117cm.
- The height of the hand dryer is 114cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a full length mirror.
- The cubicle does not have disposal facilities.
- The height of the coat hook is 120cm from the floor.
- The following have a high colour contrast with their surroundings: the internal door, all grab rails, the floor and the toilet seat.
- The following have a less clear colour contrast with their surroundings: the dropdown rail.
- Lighting levels are moderate to good.
- Within the toilet area there is a height adjustable changing bed 180cm long, a large paper towel dispenser 132cm high and a pedal bin.
Toilet with Adaptations (Westgate Toilet Block - Ambulant - Right Hand Transfer)
- This toilet is located next to Fountains Hall.
- There is step-free level access into the toilet.
- This toilet is approximately 2m from the toilet block entrance.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens by sliding and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 83cm.
- The door has a hook lock.
- The dimensions of the cubicle are 143cm x 190cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the right of the seat.
- The lateral transfer space is 83cm from the side of the toilet pan to the wall.
- There is a push button flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side and a vertical rail on the right side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and towel dispenser.
- The following fixtures cannot be reached from the toilet seat: wash basin and hand dryer.
- The height of the toilet seat above floor level is 49cm.
- The height of the toilet roll holder is 90cm.
- The wash basin tap type is lever.
- The height of the wash basin is 79cm.
- The height of the soap dispenser is 107cm.
- The height of the towel dispenser is 107cm.
- The height of the hand dryer is 120cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a full length mirror.
- The cubicle does not have disposal facilities.
- The height of the coat hook is 119cm from the floor.
- The following have a high colour contrast with their surroundings: all grab rails, the floor, the internal door and the toilet seat.
- The following have a less clear colour contrast with their surroundings: the dropdown rail.
- Lighting levels are moderate to good.
- Within the toilet area there is a height adjustable changing bed 180cm long, a large paper towel dispenser 132cm high and a pedal bin.
Parent and Baby Room / Baby Feeding Room (Westgate Toilet Block)
- There is step-free level access into the room.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 71cm.
- Internally the door has a high colour contrast.
- The height of the baby change table is 90cm.
- The wash basin tap type is push.
- There is no seating available in the room.
- There is a toilet in the parent and baby room.
- Waste bins include: a nappy bin.
Entrance (Westgate Toilet Block - Standard Toilets)
- The entrance surveyed is located at the rear of the toilet block.
- There is stepped access at the entrance.
- There are 2 steps, which are unmarked, with no handrails.
- Some of the steps are not at the recommended height (between 15cm - 18cm).
- There is a single manual door which opens away from you.
- The width of the opening is 79cm.
Standard Toilet (Westgate Toilet Block)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 79cm.
- Internally the door has a high colour contrast.
- The male and female standard toilets were surveyed.
- The width of the widest cubicle door opening is 56cm.
- The wash basin tap type is push.
- Lighting levels are moderate to good.
- There are hand dryers.