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Lavenham Guildhall - Guildhall

Market Place, Lavenham, Sudbury, Suffolk, CO10 9QZ

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Access Guide

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Summary

  • View information about opening hours.
  • The most accessible entrance has steps, a slight ramp/slope (which bypasses any steps), manual doors and a door permanently held open.
  • This entrance is the Guildhall entrance at the front right of the building.
  • There are 2 floors once inside.
  • Other floors can be accessed via: stairs.
  • There is step-free access to the ground floor only once inside.
  • There are ramped/sloped and stepped thresholds throughout the Guildhall.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating, audio description, a clearly signed hearing assistance system, a companion/carer discount, facilities for assistance dogs and a virtual tour.
  • At the time of our visit the hearing assistance system was working.
  • This site is part of the Sunflower Lanyard Scheme.
  • Toilet and changing facilities available include: standard toilets and a toilet with some adaptations.
  • The toilet with adaptations for disabled people surveyed can be found on the ground floor, to the rear of the Visitor Reception.
  • This toilet with adaptations for disabled people is approximately 20m from the Tea Room entrance.
  • The standard toilets surveyed can be found off the patio in the garden.

Admissions

  • At this location the following are free to access for all visitors: the tea room, bookshop and garden.
  • At this location the following areas are free to access for National Trust members but payable for everyone else: entry to the Guildhall Museum.
  • This site offers companion or carer discounts.

Public Transport

Parking

  • This site does not have a car park.
  • Nearby parking includes: an open air public car park.
  • There is not a designated drop-off point.

Entrance (Guildhall)

  • The entrance surveyed is located at the front right of the building.
  • There is step-free access via ramp at the entrance.
  • The slight portable ramp is between 75cm and 150cm wide, with no handrails.
  • The ramp overcomes the step.
  • Please contact any staff member for use of the portable ramp.
  • There is 1 step, which are unmarked, with no handrails.
  • The step is not at the recommended height (between 15cm - 18cm).
  • There is a single manual door which is permanently open.
  • The width of the opening is 100cm.
  • There is a second manual door which opens away from you.
  • The width of the opening is 82cm.
  • There is a slight portable ramp between 75cm and 150cm wide beyond the entrance, with no handrails.
  • The ramp overcomes the step.
  • There is 1 step beyond the entrance, which are unmarked, with no handrails.
  • There is a step up at first door and a step down at the second door.

Equipment and Resources to Borrow

  • Equipment cannot be borrowed or hired.
  • Powered mobility vehicles cannot be borrowed or hired.

Visitor Reception

  • There is step-free level access into the area.
  • There is step-free level access around the area.
  • There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
  • The flooring is not smooth and even.
  • Where the flooring is not smooth or even, this is due to uneven paving/tiles.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is a low level section at a suitable height for a wheelchair user.
  • The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There are chairs without armrests available in the visitor reception.
  • Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
  • There is no (or very little) background noise here.
  • Lighting levels are moderate to good.

Toilet with Adaptations (Ambulant - Left Hand Transfer)

  • This toilet is located behind the Visitor Reception area.
  • There is step-free level access into the toilet.
  • This toilet is approximately 20m from the Tea Room entrance.
  • There is pictorial and written text signage on or near the door.
  • The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
  • The width of the toilet door opening is 88cm.
  • The door has a locking handle.
  • The dimensions of the cubicle are 145cm x 300cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the left of the seat but it is obstructed.
  • The lateral transfer space is 84cm from the side of the toilet pan to the wall.
  • There is a spatula flush on the left transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
  • The following fixtures cannot be reached from the toilet seat: soap dispenser.
  • The height of the toilet seat above floor level is 49cm.
  • The height of the toilet roll holder is 104cm.
  • The wash basin tap type is lever mixer.
  • The height of the wash basin is 72cm.
  • The height of the soap dispenser is 100cm.
  • The height of the hand dryer is 100cm.
  • The height of the baby change is 92cm.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is not a shelf.
  • The cubicle has: a full length mirror, a nappy/incontinence items bin and a sanitary bin.
  • The cubicle does not have coat hooks.
  • The following have a high colour contrast with their surroundings: some grab rails, the floor and the internal door.
  • The following have a less clear colour contrast with their surroundings: the toilet seat, the dropdown rail and some grab rails.
  • Lighting levels are moderate to good.
  • There is level access to the toilet from the Tearoom entrance.
    There is stepped access to the toilet from the Guildhall.

Shop

  • There is step-free level access into the shop.
  • The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
  • The width of the door opening is 73cm.
  • Internally the door has a medium colour contrast.
  • The majority of aisle widths are over 150cm.
  • Flooring in the shop is not smooth and even.
  • Where the flooring is not smooth or even, this is due to uneven paving/tiles.
  • There is step-free level access around the shop.
  • There is no (or very little) background noise here.
  • Lighting levels are moderate to good.
  • All purchases are paid for at Visitor Reception.

Tour

  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The tour takes approximately 1 hour.
  • There is ramped/sloped and stepped access along the tour route.
  • There are doorways or openings used on the tour which are under 75cm wide.
  • The majority of walkway widths are between 120cm and 180cm.
  • The tour can not be adapted to avoid inaccessible areas.
  • Areas with stepped access only can be experienced by visitors via a virtual tour and an information booklet.
  • There may be background noise along the tour route.
  • The following may be experienced on the tour: tactile experiences.
  • Tour information includes the following formats: information booklets, television/screen, audio description and handheld information devices.
  • Floor plans/maps are available for the tour route.
  • The tour has a clearly signed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There are bench seats and a mixture of chairs with and without armrests at regular intervals along the tour.
  • Some flooring along the tour route is smooth and even.
  • Where the flooring is not smooth or even, this is due to uneven floorboards.
  • Lighting levels are moderate to good throughout the tour route.
  • There are steps at some doorways. Some can be overcome by using a portable ramp.

Stairs (Hall to First Floor)

  • The floors which are accessible by stairs are G, 1.
  • There are 15 steps between floors.
  • The steps are not clearly marked with handrails on both sides.
  • The highest step is 22cm high.
  • This is a spiral staircase and will be narrower in some areas.
  • Lighting levels are moderate to good.
  • The handrails for this staircase do not cover the full length of the stairs.
    There is an alternative set of stairs (signed as Staff Only) that are less steep that can also be used for access to the first floor. These are located at the rear of Visitor Reception.

Entrance (Access to the Garden from the Guildhall)

  • The entrance surveyed is located at the rear of the Visitor Reception.
  • There is step-free access via ramp at the entrance.
  • The slight portable ramp is between 75cm and 150cm wide, with no handrails.
  • The ramp overcomes the step.
  • Please contact any staff member for use of the portable ramp.
  • There is 1 step, which is clearly marked, with no handrails.
  • The step is not at the recommended height (between 15cm - 18cm).
  • There are double manual doors which open away from you.
  • The width of the opening is 125cm.
  • There is a small lip on the threshold of the entrance with a height of more than 1.5cm.

Standard Toilet

  • Access into the toilet is via a step and a slight ramp/slope (which bypasses any steps).
  • The portable ramp is between 75cm and 150cm wide, with no handrails.
  • Please contact any staff member for use of the portable ramp.
  • There is 1 step, which are unmarked, with no handrails.
  • The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
  • The width of the door opening is 72cm.
  • The shared standard toilet was surveyed.
  • The width of the widest cubicle door opening is 60cm.
  • The wash basin tap type is lever.
  • Lighting levels are moderate to good.
  • There are hand dryers.